Research Tools & Technology Liaison
About The Position
The Centre for Research & Innovation Support (CRIS) serves as a hub and connector for research services, tools, and expertise across the University of Toronto. CRIS promotes the visibility, access, and value of research and innovation supports by providing leadership and coordination. The Research Tools & Technology Liaison will support the planning and delivery of researcher-centric services to enhance the university's research and innovation impact. This role requires up-to-date knowledge of resources, tools, and technology relevant to scholarly research and innovation across various disciplines and stages of the research process. The incumbent will work with the CRIS team and partners to communicate these resources, act as a liaison for faculty and divisional research offices, and help identify available solutions. The role involves developing and refining researcher-centric resources like the CRIS Resource Hub and Digital Research Infrastructure Portal, using user-centered design strategies. The Liaison will lead working groups, apply project management principles, and synthesize information to recommend new tools for adoption. They will also develop documentation and procedures for new tools and coordinate training and workshops to build researcher capacity.
Requirements
- Bachelor's Degree or acceptable combination of equivalent education and experience.
- A minimum six to seven years relevant experience working in a research-intensive environment, supporting faculty researchers to adopt or use tools relevant to conducting scholarly research and innovation.
- Experience includes developing implementing and evaluating programs or services with a user-centred approach
- Experience providing adult education or professional development, including training or workshops for professionals or faculty in higher education or equivalent.
- Demonstrated experience building and maintaining positive working relationships with a wide range of stakeholders, including the application of progressive user engagement approaches
- Demonstrated experience leading and managing project phases including a strong understanding and application of project management methodology
- Demonstrated understanding of university and research policies and procedures
- Experience working in a highly complex organization with multi-stakeholders
- Experience supporting and facilitating focus groups and/or senior level committees
- Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Bookings, SharePoint) and e-mail software applications; proven ability to learn new systems and tools quickly.
- Strong skills with website tools including WordPress or equivalent and content management procedures and tools
- Excellent interpersonal skills and ability to collaborate on initiatives with a wide variety of contacts. Demonstrated ability to work collaboratively across an organization, with multiple units and/or departments
- Demonstrated sound understanding of research tools and technologies relevant to scholarly research, with proven ability to quickly learn new systems, technologies and tools.
- Excellent communication skills including demonstrated writing skills and presentation skills
- Ability to articulate complex concepts and put forward information to all levels and types of audiences
- Excellent organizational skills, with the ability to manage conflicting priorities and deadlines, while maintaining a high degree of accuracy and high quality
- Demonstrated ability to work independently and in a remote environment showing initiative and good judgment, and work cooperatively and be an effective team member.
- Proven effectiveness in relating to all levels of faculty, staff, students and individuals external to the University
Nice To Haves
- Master's Degree is an asset.
- Previous experience applying user-experience (UX) principles to develop services for faculty
- Project management experience, and PMP designation
Responsibilities
- Conducting detailed data analysis to inform management decision making
- Researching and analyzing existing business processes, programs and services
- Developing overall project design
- Developing or modifying project schedules to expedite and/or compress the critical path to meet timelines
- Implementing project communications plans
- Maintaining information on digital platforms
- Researching, analyzing and recommending solutions to project challenges
- Coordinating tasks for projects and other strategic initiatives with stakeholders
- Delivering presentations to promote programs, opportunities and/or initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
