Research Service Desk Support Technician

Seattle Children's•Seattle, WA

2d•$25 - $38•Onsite

About The Position

The Service Desk Support Technician is an on-site role embedded within the Research Desktop team, providing Tier 1 technical support to the Seattle Children's Research Institute (SCRI) user community through established support channels (primarily phone and user-submitted tickets). Ranging from remote software installs to basic software/OS troubleshooting and ticket triage (creation and routing), this position serves as a crucial first line of defense—resolving common issues efficiently at first contact while shielding Tier 2 and Tier 3 teams. This position is 100% on-site. We believe great support is about building real relationships, not just rushing through tickets. As we bring our Research Service Desk in-house, we’re looking for friendly, tech-curious people who are eager to learn and ready to help. You don't need years of IT experience to thrive here—our close-knit, on-site desktop team will mentor and support you every step of the way. You’ll get to be the trusted first point of contact for our scientific community, learning hands-on while knowing your work directly supports life-saving research. If you love solving problems, helping others, and want a supportive team to grow with, this is the perfect place to start.

Requirements

High school diploma or equivalent experience.
Minimum of one (1) years of related experience.
Experience managing multiple tasks and/or project work, and meeting deadlines.

Responsibilities

Providing Tier 1 technical support to the Seattle Children's Research Institute (SCRI) user community through established support channels (primarily phone and user-submitted tickets).
Performing remote software installs.
Basic software/OS troubleshooting.
Ticket triage (creation and routing).
Resolving common issues efficiently at first contact.
Shielding Tier 2 and Tier 3 teams.