Research & Performance Manager

Explore Edmonton Corporation•Edmonton, AB

About The Position

Explore Edmonton is seeking a Research & Performance Manager to join the Business Systems team. This team develops and maintains systems and processes that support business planning, performance management, and informed decision-making across the organization. Reporting to the Director, Business Systems, the Research & Performance Manager is responsible for tracking, analyzing, and reporting organizational performance to various stakeholders. This includes identifying best practices and tools/systems for performance management. The role also conducts industry research in support of Explore Edmonton's operations, as well as organizational strategic and business planning. Using this information, the Research & Performance Manager helps identify opportunities and gaps and provides key data points to support decision-making.

Requirements

Post-secondary education in business, economics, research analytics, or an equivalent combination of education and experience
5–7 years of experience in performance management and/or data management
3–5 years of experience managing programs, projects, and/or teams
Strong ability to collect and analyze both quantitative and qualitative data
Detailed knowledge of performance management systems for organizations and teams
Strong analytical skills with the ability to critically assess complex situations and communicate findings clearly to appropriate audiences
Solid understanding of the tourism industry and visitor economy
Proficiency with Microsoft Office applications
Well-developed communication skills with the ability to lead discussions, facilitate consensus, and communicate complex tourism-related concepts and statistics
Strong written and presentation skills
Customer-service orientation with the ability to build and manage relationships
Ability to function independently as well as part of a team to collaborate on solutions
Excellent organizational skills and the ability to plan and manage multiple tasks

Nice To Haves

Experience with CRM systems such as Simpleview, Power BI, and coding languages such as Python or R would be considered assets

Responsibilities

Extract data from various systems and files for regular and ad hoc reporting on team and organizational performance
Review and analyze performance measures for discrepancies, trends, and opportunities to support decision-making
Overlay performance results with industry indicators to track organizational impact
Prepare performance reports and presentations for management, the Board of Directors/Committees, and external partners
Leverage performance measurement tools to support internal and external partners, including surveys and economic impact calculations
Identify opportunities to improve the tracking and reporting of performance measures and evolve measures to better align with business needs
Track and report on industry indicators for internal and external reporting purposes
Review and analyze industry indicators for discrepancies, trends, and opportunities to support decision-making
Conduct industry research and environmental scans to identify opportunities and key challenges for destination management and marketing organizations, industry partners, and the visitor economy
Identify opportunities to improve the tracking and reporting of industry indicators and industry research
Liaise with vendors providing performance measurement and industry indicator systems and tools for troubleshooting, service changes, and feedback
Support business planning by managing the process to consolidate team plans and share cross-functional activities