Research Operations Associate

Arthrex•Pelican Bay, FL

About The Position

Arthrex, Inc. is seeking a Research Operations Associate to initiate, facilitate, and manage research operations processes and improve the operational efficiency of its global Research department. The role coordinates between the Research Department, surgeons, agency personnel, vendors, external partners, and internal stakeholders. It leads departmental initiatives, programs, projects, meetings, workshops, trainings, and events while supporting effective communication, collaboration, and process adherence. The associate supports Research leadership with departmental projects and operational improvements, including event coordination, travel planning, expense management, documentation, and records administration. The role prepares reports and metrics for compliance, finance, operational reviews, and presentations; processes Research general payments in accordance with institutional guidelines; and supports documentation and reporting for Global Grants Committee recommendations. It also helps review and enhance departmental SOPs and best practices, creates guidance and training materials, and presents departmental content as needed. The position requires discretion and confidentiality in work matters and communications. Business travel is 5%.

Requirements

Bachelor’s degree required.
At least 2 years of relevant work experience, excluding academic coursework or internships.
Proficiency with Word, Excel, PowerPoint, and databases.
Strong organizational, interpersonal, oral, and written communication skills.
Good communication, documentation, and record-keeping skills.
Ability to work as part of a team and prioritize.
Self-motivated, organized, and accurate in daily management of activities.
Ability to work in a fast-paced environment and handle multiple tasks and requests.
High level of customer orientation.
Excellent communication skills with internal and external international entities.

Nice To Haves

Professional experience in business operations, project coordination, event planning, or cross-functional departmental coordination.
Familiarity with orthopedics.

Responsibilities

Serve as the main point of contact for internal and external audiences regarding Global Research department resources, processes, and initiatives.
Coordinate and execute investigator and advisory meetings, internal workshops, trainings, and external research programs; develop agendas, curate content, prepare materials and resources, and support delivery.
Facilitate Research Committee and surgeon-facing review meetings, including agendas, presentation and content development, scientific review materials, documentation of outcomes and action items, and follow-up.
Liaise with vendors and external partners to coordinate communications, onboarding documentation, invoices, deliverables, and issue resolution.
Support Research leadership with departmental initiatives and projects, including event coordination, travel planning, expense management, documentation, and records administration.
Support the development and implementation of research processes, projects, and initiatives to optimize operations and improve efficiency and collaboration.
Collaborate with supporting departments on continuous process improvements to enhance department performance.
Lead quarterly workshop initiatives, personnel training, and development opportunities for the global department.
Support documentation and reporting of departmental recommendations for the Global Grants Committee, ensuring accuracy, completeness, timely approval, and communication.
Process Research general payments in accordance with institutional guidelines.
Facilitate and moderate monthly internal research meetings and events, including materials, presentations, and logistics.
Plan, prepare, coordinate, and evaluate corporate meetings and trainings.
Generate reports and metrics for compliance, finance reporting, operational reviews, and departmental presentations.
Prepare accurate reports on assigned research project metrics and provide departmental performance metrics by extracting and analyzing study and agreement data from the departmental database.
Implement operational changes and support the review and enhancement of departmental SOPs and best practices; develop supporting documentation and guidance materials.
Develop presentations, work instructions, training materials, and other departmental communications, and present content during meetings, events, and training sessions as needed.
Maintain privacy, confidentiality, professionalism, and discretion regarding work matters, interactions, and communications.
Take on other reasonable tasks within the position that correspond to the job holder’s abilities when instructed by the supervisor.