#127820 - Research Operations Associate

Lifted, an Upwork Company™•Texas City, TX

7d•Remote

About The Position

We are seeking a Research Operations Associate to support a UX Research team with participant recruitment, study coordination, research repository management, and Research Operations process improvement. This role is well suited to someone with 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. The ideal candidate is highly organized, proactive, comfortable managing several concurrent projects, and interested in UX Research and Design Thinking.

Requirements

1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels.
Experience recruiting participants, preferably for UX research studies.
Experience coordinating schedules, calendars, and multiple concurrent projects.
Understanding of or demonstrated interest in UX Research and Design Thinking.
Strong Agile and Jira experience.
Experience using calendar management and scheduling tools.
Experience using online collaboration tools.
Experience using Qualtrics or an equivalent survey platform.
Strong written and verbal communication skills.
Excellent organizational and multitasking skills.
Strong project coordination and attention to detail.
Strong relationship-building and stakeholder-management skills.
Collaborative, curious, empathetic, proactive, and self-driven working style.

Nice To Haves

Direct Research Operations experience.
Experience recruiting B2B or employer participants.
Experience using Dovetail.
Experience supporting research repository management or migration.
Experience supporting thematic analysis.
Vendor-management or procurement experience.
Budget-tracking experience.
Experience coordinating with Legal or Policy teams.
Knowledge of UX research methodologies and participant-recruiting best practices.
Experience onboarding UX researchers or creating Research Operations resources.
Enterprise experience strongly preferred.

Responsibilities

Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants.
Source, screen, schedule, and communicate with research participants.
Coordinate participant NDAs, research-session logistics, and incentive payments.
Manage multiple research projects and recruiting workflows simultaneously.
Communicate proactively with researchers about recruiting challenges, participant availability, and study risks.
Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results.
Partner closely with UX researchers to understand study requirements and support the research lifecycle.
Lead the migration of a Google-based UX research repository to Dovetail.
Support research repository organization, maintenance, and thematic analysis.
Serve as a liaison between Research Operations and UX Research stakeholders.
Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices.
Create participant-recruiting resources, templates, and best-practice guidance for researchers.
Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements.
Support UX research vendor management, procurement activities, and budget tracking.
Help onboard new UX researchers and promote consistent Research Operations practices.