Research Manager

Viking Cruises US•Los Angeles, CA

3d•$130,000 - $150,000•Hybrid

About The Position

In the role of Research Manager, North America, you will play a pivotal role in executing research essential to Viking’s growth. In this role, you will be responsible for leading and executing small to medium sized research initiatives, which will include gathering, analyzing, and interpreting data to provide actionable insights for various teams, including marketing, product, and operations. The ideal candidate will have a passion for travel, a keen analytical mind, and a proven track record in conducting thorough and impactful research. This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Requirements

Bachelor's degree required
3+ years' experience in consumer insights, market research, analytics
Impeccable attention to detail and commitment to delivering high quality results, with the ability to be flexible and pivot when needed
Excellent critical thinking and interpersonal skills
Ability to work in a fast-paced environment
Strong written and verbal communication skills
History of strong interpersonal skills and being a team player who quickly builds trust and credibility through relationships
Experience managing projects and research vendors, with experience proactively identifying both problems and solutions
Considerable experience with PowerPoint and excel required
Experience Qualtrics or another similar programming platform required

Nice To Haves

Experience with SPSS is beneficial, but not required

Responsibilities

Lead survey development efforts for medium and small-scale surveys, including writing surveys based on a detailed outline, programming surveys in Qualtrics, programming checking surveys, analyzing data, and developing reports that clearly communicate the findings.
Manage vendors as needed on externally run projects, including managing budgets and timelines.
Manage and maintain one continuously-running survey, with programming, troubleshooting and reporting as needed.
From time-to-time, this individual will lead recruitment and incentive fulfilment efforts for qualitative projects, including pulling sample lists, sending invitation emails, setting up groups in Discuss.io platform, ensuring respondents successfully complete their technical check in a timely fashion, downloading group recordings and transcripts, and handling incentive fulfilment.
From time-to-time, this individual may run-point on team-specific organizational tasks and automation efforts (compendium, updating report templates, etc.).

Benefits

Highly competitive compensation plan.
Salary range $130,000-$150,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Employees are eligible for annual discretionary bonus.
401(k) plan with company match.
Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions
Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
Opportunity to take a free and/or discounted cruise.
Highly subsidized gym membership.
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
Viking is a certified Great Place to Work company.