Research Intern

U.S. Urology Partners•Syracuse, NY

7d•Onsite

About The Position

The Research Intern supports U.S. Urology Partners’ research department by assisting with patient-care needs and treatment appointments. The role communicates with patients about treatment approval status, coordinates procedures and medical clearances, prepares charts and educational materials, maintains medical-supply inventory, handles phone triage, schedules follow-up appointments, and documents patient calls and outcomes. The intern also supports research papers, reports, and grant proposals; attends required meetings; participates in professional development; accepts special projects; and maintains strict confidentiality. Other duties may be assigned. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The position operates in a professional office environment and routinely uses standard office equipment. U.S. Urology Partners describes its workplace through the values of compassion, collaboration, respect, and accountability. The company offers comprehensive medical, dental, and vision plans, HSA/FSA, 401(k) matching, an Employee Assistance Program, and other benefits.

Requirements

One year of medical experience in a medical practice setting.
Excellent verbal and written communication skills.
Knowledge of healthcare insurance verification and the pre-authorization process.
Clinical administration skills.
Electronic Medical Records experience.
Knowledge of medical billing or willingness to learn.
Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.
Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Responsibilities

Communicate with patients weekly regarding treatment approval status.
Coordinate procedures and medical clearances for treatments, and communicate scheduling information to patients.
Prepare charts and educational materials as needed.
Maintain inventory of medical supplies.
Answer incoming calls and forward them to the appropriate nurse or physician.
Schedule follow-up appointments for patients within the research department.
Document patient phone calls and their outcomes.
Support complex papers and reports and help prepare research grant proposals.
Attend required meetings.
Participate in professional development activities.
Initiate and willingly accept special projects as needed.
Maintain strict confidentiality.
Perform other duties as assigned.