Research Experience Associate - Vartan Gregorian Center for Research in the Humanities

The New York Public Library • New York, NY

16h • Onsite

About The Position

The Research Experience Associate supports the Vartan Gregorian Center for Research in the Humanities at The New York Public Library’s Stephen A. Schwarzman Building. The Center serves a community of scholars through study spaces, tailored access to collections, fellowships, classes, workshops, and research programs. Under the supervision of the Manager of the Research Study Rooms, the Associate helps create a welcoming environment for scholars and visitors, supports daily operations and programming, and provides excellent customer service to the Library’s research community.

Requirements

• High school diploma or GED.
• Experience working in libraries or related fields.
• Experience providing frontline service.
• Experience with de-escalation and troubleshooting complex service situations.
• Excellent interpersonal, public service, and hospitality-driven skills.
• High degree of personal integrity, reliability, and commitment to quality service.
• Excellent verbal and written communication skills.
• Ability to partner effectively across diverse, multidisciplinary teams.
• Strong time management and organizational skills, including the ability to prioritize tasks and meet deadlines.
• Proficiency with standard office software and workplace technology.
• Demonstrated proficiency with online tools and computer systems, particularly library-specific software applications.
• Sound judgment, critical thinking, and adaptability in a fast-paced environment.

Responsibilities

• Welcome colleagues, researchers, and visitors, providing seamless support in a fast-paced environment.
• Provide general information and directions, explain library policies and procedures, and help visitors navigate the research library.
• Maintain the Gregorian Center’s office and administrative files and assist with creating and distributing print and digital communications and collateral.
• Assist with opening and closing procedures and help maintain an environment conducive to research and public services.
• Support the Center’s program schedule by providing logistical and technical assistance as needed.
• Assist with collection delivery, returns, and collection maintenance projects.
• Communicate with researchers affiliated with the Center about applications, admissions, and day-to-day questions.
• Perform other related tasks as needed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED