Research & Development Specialist
About The Position
Northeastern Appliance Service is seeking a curious, creative, and analytical Research & Development Specialist to improve technical knowledge, develop innovative solutions, and elevate the customer experience. The role combines research, problem-solving, and creative thinking to improve service processes and develop personalized customer experiences. Industry experience is not required; the company values creativity, critical thinking, attention to detail, initiative, and willingness to learn. The position offers opportunities to build expertise in technical research, customer experience innovation, and process improvement. As the company grows, the specialist may take ownership of initiatives that shape how the company serves customers and differentiates its business. The role is full-time, in person in Peekskill, New York, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Compensation is $25–$30 per hour after successful completion of the probationary period; initial compensation and probationary terms will be discussed during hiring.
Requirements
- Curiosity, creativity, analytical ability, and attention to detail.
- Strong research, critical-thinking, and problem-solving skills.
- Ability to think outside the box and turn ideas into action.
- Interest in customer psychology, experience design, and innovation.
- Comfort working with technical information, data, and digital tools.
- Proactive, dependable, and capable of working independently.
Nice To Haves
- A degree or relevant coursework in engineering, business, marketing, psychology, design, technology, or a related field.
- Experience in research, customer experience, creative development, or data analysis.
Responsibilities
- Research Sub-Zero, Wolf, and Cove appliances, technical specifications, and troubleshooting procedures.
- Analyze service histories and recurring issues to identify patterns and solutions.
- Develop technical resources and improve diagnostic procedures.
- Organize research into practical tools that improve service quality and efficiency.
- Research and develop creative ways to elevate the customer experience at every touchpoint.
- Design thoughtful, personalized experiences that create lasting, positive memories for customers.
- Identify opportunities to exceed expectations through small details, personalized gestures, and innovative service concepts.
- Study customer feedback and service trends to identify opportunities for improvement.
- Develop initiatives that differentiate Northeastern Appliance Service and strengthen customer loyalty.
- Collaborate with leadership and the service team to turn creative ideas into practical, measurable improvements.
Benefits
- Health insurance
- 401(k) with company matching
- Paid vacation
- Paid holidays
- Paid sick time
- Hands-on training
- Professional development
- Opportunities to develop and implement new ideas
- Exposure to technical research, customer experience design, and business innovation
- Career advancement within a growing company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
