Research Biomed Operations Coordinator

Children's National Hospital

16d • $43,326 - $72,197 • Onsite

About The Position

Reporting to the Lead Research Biomed Operations Engineer, the Research Biomed Operation Technician will provide front-line day-to-day operational support to the Children's National Research Institute's (CNRI) research faculty and staff. The individual will provide customer service to 450+ personnel, support approximately 200,000 square feet of research space and 3000 pieces of research equipment. The position will serve, along with the Research Biomed Ops Engineers, as the service point of contact for CNRI faculty and staff for any equipment/facility and maintenance-related issues. The individual will work with the Research Center staff, Children's National Hospital's facility/engineering department, EVS, the safety office, as well as outside vendors. Additional responsibilities will include assisting the coordination of repairs and maintenance, moves and deliveries; facility inspections and user training, in addition to staffing special projects as assigned. The individual will work closely with the Environmental Health & Safety staff.

Requirements

• Associate's Degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required.
• 1-2 years of applicable work or internship experience. A BS degree may be substituted for work experience.
• Knowledge of OSHA and laboratory safety regulations.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Must be able to work in a fast-paced environment and take appropriate action.
• Strong customer service orientation and ability to follow through issues to resolution.
• Ability to interact with all levels of organizational personnel to include: management staff, consulting staff, researchers, research administrators, etc.
• Ability to build consensus and work in a collaborative manner.
• Ability to maintain accurate records of repairs, calibration, and tests.
• Must be able to function as part of a team providing a high level of quality service to clients.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Consistently demonstrates adherence with the standards for the responsible conduct of research.
• Responsible for appropriate use of research funds and resources.
• Comply with all annual job-related training requirements.

Nice To Haves

• Bachelor’s degree in engineering, electronics or applicable field, degree in bioengineering preferred.
• Preference may be given to biomedical equipment technicians with experience, and experience working in laboratory environment and/or specifically performing PMs and repair on laboratory equipment.

Responsibilities

• Assist with executing assignments of offices and laboratory space.
• Coordinate implementation of office and laboratory space assignments with CNH Facility Engineering, EVS, IT, and Telecommunication.
• Identify and resolve facility deficiencies with CNH Facility Engineering staff.
• Ensure the facility is in compliance with regulatory standards and coordinate corrective actions.
• Follow up on the work of contractors and staff involved in corrective activities.
• Serve as the CNRI liaison with environmental services and monitor facility cleanliness and coordinate corrective action.
• Respond to support requests within established timelines.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Interview customer to determine nature and scope of the service issue, and initiate the appropriate response.
• Maintain accurate records of all work performed.
• Coordinate relocations and renovations as assigned and serve as the point of contact for contractors and staff.
• Effectively coordinate projects within the established time tables.
• Oversee the installation of new equipment.
• Demonstrate understanding of customer service policies and procedures, continuously develop depth and breadth of technical competencies.
• Coordinate annual space and equipment survey, update and maintain databases accuracy throughout the year.
• Continually update the CNRI freezer inventory and prepare reports as needed.
• Inform supervisor of equipment status changes in a timely manner.
• Schedule and perform preventive maintenance, performance assurance testing, electrical safety inspections, and schedule repairs to correct failed equipment with outside vendor and CNH staff.
• Log all CNRI Administration generated work orders and service calls and monitor on-time service delivery and quality.
• Coordinate regular scheduled building inspection with appropriate CNH staff.
• Order supplies as needed.
• Provide in-service education to staff on facility and equipment operation and safety.
• Ensure that equipment is operational and the facility is clean on a daily basis. Identify and coordinate resolutions of service or facility issues.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree