Research Associate

Forrester Research • Cambridge, MA

20d

About The Position

The Research Associate is part of Forrester’s Consumer & Digital Services research organization and works with analysts to support CX, B2C, and Digital leaders and business professionals as they develop initiatives and strategy. The team uses primary research, technology and business analysis, actionable reports, and client advisory to help clients make strategic decisions, understand software market trends, and compare their strategies with industry best practices. The Research Associate supports analysts in producing high-quality reports, presentations, and client advisory materials. This role reports to a research operations manager and supports four analysts.

Requirements

• BA/BS degree with a strong academic record.
• One to two years of varied undergraduate or postgraduate work experience.
• Working knowledge of word processing and spreadsheet software.
• Excellent project management and organizational skills.
• Ability to write precisely, logically, and professionally.
• Attention to detail and ability to build reusable resources such as survey questions and formatted data outputs.
• Willingness to engage intellectually with colleagues, including more senior colleagues such as analysts.
• Enthusiasm to learn about technology and its impact on business and society.
• Ability to multitask and work independently with a team under tight deadlines.

Nice To Haves

• Interest in consumer marketing or industry-specific knowledge of retail, financial services, or healthcare.
• Interest in quantitative work or statistics.

Responsibilities

• Manage research projects with assigned analysts, including formulating project plans, establishing check-in processes, coordinating research, and managing schedules.
• Assist analysts with primary and secondary research for published reports, including qualitative interviews, online surveys, quantitative analysis, and internal and third-party data.
• Support analyst presentations with well-formatted charts, appropriate callouts, meaningful titles, and a slide sequence that tells a story.
• Maintain the report production schedule from inception through publication.
• Conduct quantitative work with Forrester’s datasets.
• Assist in collecting and analyzing team performance metrics through data dashboards.
• Coordinate the use of social media platforms, including blogs, Twitter, and online communities, in the research and publishing process.
• Support analysts during client guidance sessions by helping prepare for sessions and capturing notes and action items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level