Research Assistant

Care Access

7d•$65,000 - $75,000•Remote

About The Position

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. The Research Assistant (RA) position delivers a strong customer experience for both sites and patients by providing virtual study support under the delegation of a PI. The RA is accountable for study delivery at the patient level and is expected to support the patient experience, data management, and other study administrative tasks with a quality-first approach. This is an early-to-mid experience position with the expectation that the RA has working knowledge of and experience in the clinical research industry. Candidates will be hired at the RA I or RA II level depending on experience.

Requirements

Highly proficient at using a variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software, and able to work across multiple platforms at the same time
Skillful with Microsoft Office applications (Word, Outlook, Teams, and Excel)
Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
Understand when issues require escalation
Strong communication customer service abilities
Proficient in research terminology and basic medical terminology
Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
Strong organization and time management skills
High attention to detail
Ability to work in a fast-paced environment
Critical thinker and problem solver
Ability to work effectively in a remote environment
Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
A minimum of 2 years of relevant clinical research experience

Nice To Haves

Spanish fluency is a bonus

Responsibilities

Identify, recruit, educate, and pre-screen potential patients for a study
Analyze, understand, and be knowledgeable of the study protocol and the associated disease(s) in combination to be able to educate patients and their families on what participating in the study means for the patient
Speak about studies with patients in a manner they can understand
Interpret patient reported medical history and medication use to determine pre-screening qualification for a study
Assess if a patient is ready to be scheduled for a screening visit for a study or if more time is needed for them to become informed about the study, including a potential discussion with the study doctor
Review next required study visits for patients and the timeline in the protocol to ensure they are scheduled within protocol window
Work closely with the Central Study Coordinator to understand all aspects of the study to which each patient consented, and ensure they are being scheduled for all applicable protocol mandated activities
Proactively contact patients to collect information, remind them of upcoming appointments, and engage in other patient retention activities
Verify completion of study visits through systems checks and then process patient stipend payments accordingly
Communicate PI decisions on study eligibility to patients
Communicate via various mediums such as phone, email, and video conference
Document all patient interaction appropriately and in accordance with GCP and ALCOA-C
Help troubleshoot technology issues for patients as they arise
Maintain up-to-date information across multiple study portals
Review data backlog and use good judgement prioritize data entry, clean-up work, and addressing queries according to study needs and requirements
Enter data in the correct systems within the required time frames per site per study
Attend regularly scheduled meetings with PIs and their site teams
Review work done since previous meeting and prepare the site meeting agenda accordingly
Present progress information, escalations, and items for clarification to PI during calls alongside the CSC
Communicate with study sites between regularly scheduled calls to resolve issues and questions
Identify potential facilities for patients to go for study imaging requirements
Explain the imaging requirements to identified facilities per protocol
Negotiate contracts with potential facilities
Serve as the liaison between the facility and the central study imaging reader for the duration of the study
Analyze and understand study protocols
Support the preparation of regulatory documents, obtain signatures from required and appropriate personnel as required
Help troubleshoot technical issues that may arise
Assist with other study related administrative activities as needed