Research and Reference Librarian (Information Solutions Analyst)

World Bank Group•Washington, DC

2d•Hybrid

About The Position

The World Bank Group is seeking a dynamic, experienced Research Librarian to provide research and reference services to support the business. The WBG Library, a unit within the Information and Technology Solutions (ITS) Vice Presidency, serves approximately 24,000 staff and consultants globally, offering access to e-resources, reference and research services, training, and custom solutions. This role involves providing innovative and scalable solutions to Bank Group staff, collaborating with research team members, supporting the Library front desk, and working with other WBG IT teams and partners. The ideal candidate will have a strong background in research, reference, and market data services, with knowledge of library databases and the use of AI in information delivery. The position is based in Washington, DC, with a hybrid work environment (1 day home, 4 days in-office).

Requirements

Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
Knowledge and proficiency of Research tools such as EBSCOhost, Scopus, ProQuest, EMIS Intelligence, Factiva, Fitch, and other relevant development and investment databases.
Solid Library client service orientation as an experienced Research & Reference Librarian.
Excellent command of English (both spoken and written).
Proven knowledge and understanding of information management and library processes.
Proficiency in using Integrated Library Systems (ILS) such as Primo/Alma (Ex-Libris).
Knowledge of Springshare use.
Knowledge of Microsoft Office Suite, particularly Excel and PowerPoint.
Knowledge of expert Web searching.
Experience using a Case Management System to respond to library requests.
Proven ability to work under pressure, responding to multiple requests simultaneously, balancing immediate client needs with overall service requirements while also managing partnerships.
High degree of tact, judgment, initiative, resourcefulness, and motivation.
Well-developed information evaluation skills.
Acquaintance with Open Access, Open Data, and Open Science.
Excellent written and oral communication skills to facilitate internal collaborations, client business relationships, and prepare and communicate research findings and insights.
Ability to work in, and with, a diverse large virtual widely dispersed global workforce.

Nice To Haves

Knowledge of other languages a plus.
Curiosity with emerging technologies and a willingness for AI experiential learning, including potentially building up a library of high-quality prompts or prompt chains to support effective research strategies.
Experience using library databases such as SSRN, JSTOR, PubMed, EconLit, etc., and bibliometrics tools such as Web of Science.
Experience using research tools such as Google Scholar, ResearchGate, Kopernio, Lazy Scholar, Lean Library, etc.
Familiarity with ILL (Inter Library Loan) platforms such as OCLC, Docline, Reprints Desk and other tools for fulfilling client information requests.
Knowledge of, or familiarity with, copyright, intellectual property and other library compliance matters including ethical use of information.
Experience performing data analysis and visualizations for internal decision making.
Experience using communication and meeting tools such as Webex and Microsoft Teams, Viva Engage.

Responsibilities

Perform in-depth research services covering the development sectors and investment industries of the World Bank group.
Focus on AI for Research.
Deliver high quality reference and document delivery service.
Perform Systematic Literature Reviews.
Contribute to peer-to-peer learning, collaboration, and knowledge sharing.
Conduct research and deliver responses to Library clients in HQ and Country Offices within the specified Service Level Agreements.
Work at the Library front desk Support taking daily shifts, answering Ready Reference questions, and providing document delivery services.
Use knowledge of Open Access or academic search engines resources to support Library client requests.
Use the Library Case Management System to receive, create cases and respond to clients.
Create and publish topical research guides which align with the WBG’s knowledge verticals.
Assist staff by delivering research and reports, and help evaluate and validate information, especially data or information generated by AI to advance information integrity in the WBG’s projects and investments.
Provide regular reports and statistical analysis to the Research Team Lead.
Work effectively, as a team member, supporting library services, such as Content and Access Management and Outreach and Promotions teams.
Perform big data analytics and draw client and business insights from Research services including supporting staff with APIs for their Research needs.
Respond to company and financial market data-related questions using tools such as Capital IQ, etc.
Contribute to and apply WBG’s body of knowledge for internal and/or external client solutions.
Work independently with teams across ITS and within ITSDO.
Provide expert professional advice on library and information management especially in the context of developing countries including advice on creating digital Libraries.
Collaborate with external partners in finding and providing relevant information to support WBG business and client countries capacity building.
Test/pilot library-related products and provide feedback.
Present and train others in library services and resources, when required.
Demonstrate the ability to work in, and with, a diverse global workforce.
Mentor, motivate and provide direction, guidance, and training to junior team members in carrying out the defined work program.
Participate in day-to-day development and maintenance of information resources and services.
Contribute to the formulation and implementation of Library policies, standards, guidelines, and procedures.