Research and Recovery Accountant

State of Indiana•Indianapolis, IN

8d•Onsite

About The Position

The Research and Recovery Accountant supports the Child Support Bureau (CSB) by investigating payment irregularities, preventing fraud, managing account access functions, and assisting with system modernization efforts. The role helps ensure the accuracy and integrity of child support payment processing and supports recovery efforts for outstanding debts owed to CSB. It requires strong analytical ability, sound judgment, and a high level of accuracy. This is an onsite role at the Indiana Government Center in Indianapolis, Indiana. The salary traditionally starts at $39,000.00 but may be commensurate with education and work experience. The position may be utilized in a supervisory capacity based on agency needs.

Requirements

High school diploma or equivalent.
Two to four years of experience in accounting, bookkeeping, cash handling, or payment processing.
Experience working with financial systems, data entry platforms, or case-management systems.
Strong attention to detail and ability to enter and review financial information accurately.
Ability to research payment issues and interpret supporting documentation.
Strong analytical and problem-solving skills.
Ability to communicate clearly and professionally with internal partners and external stakeholders.
Proficiency with basic computer applications, including email, spreadsheets, and data entry software.
Strong organizational skills, including the ability to prioritize work and manage time effectively.
Ability to apply critical thinking to resolve payment discrepancies or incomplete information.
Commitment to producing accurate, high-quality work while meeting deadlines.
Ability to work independently and collaboratively within a team environment.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Develop and maintain a thorough understanding of the current child support enforcement system (ISETS) to support ongoing and future modernization efforts.
Investigate potential fraudulent credit or debit card transactions, identify red flags, place appropriate holds, monitor chargeback notifications, recommend fraud-prevention improvements, and contribute to updated procedures.
Monitor and track payment and account-level holds, ensuring timely review, resolution, or release.
Verify payment authenticity by confirming cardholder identity through email, phone calls, or written communication.
Process fund adjustments related to chargebacks, invoice losses, and repayment requests; prepare and send repayment correspondence when needed.
Manage account access functions—including opening, closing, and placing holds—for internal staff, county offices, and INSCCU using advanced system permissions.
Conduct outreach and implement recovery strategies to collect outstanding debts owed to CSB.
Perform other duties, responsibilities, and activities as assigned; they may change at any time.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave for eligible employees, up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, up to 15 hours of paid community service leave, and combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.