Research and Evaluation Associate

Family Health Centers of San Diego•San Diego, CA

4d•Hybrid

About The Position

Under the direction of Evaluation leadership, this role involves working closely with program staff and leaders to identify opportunities for improvement and support the implementation of quality improvement projects. The associate will assist in developing evaluation plans, frameworks, and strategies that align with organizational goals and funder requirements. This position provides in-person support for implementing and sustaining new workflows, and supports data collection activities such as surveys, interviews, chart reviews, and focus groups, ensuring data quality and accuracy. The role includes engaging with patients/clients via telephone and in person to collect health indicator and behavior data, organizing community outreach efforts, and providing on-site coordination. Key responsibilities involve developing and refining performance indicators, targets, and data collection tools; analyzing and interpreting data to assess program performance and inform decision-making; designing and implementing Monitoring & Evaluation frameworks; collecting, analyzing, and interpreting data to track program effectiveness; producing periodic reports on KPIs and impact measurements; and maintaining accurate documentation in compliance with reporting standards. The associate will serve as a liaison between internal and external customers to improve patient/client quality of care and flow, and ensure documentation complies with grant funder and insurance requirements. Collaboration with departmental programs on retention and identifying barriers to care is also a part of this role. Additionally, the position involves creating standard and ad-hoc reports using Microsoft Excel, performing general clerical tasks, and handling confidential information.

Requirements

Bachelor’s degree in Public Health, Biology, Social Science, or closely related field.
1 year of experience with health research, community health, or health evaluation; Master’s degree or graduate work may be substituted for experience.
CA HIV Test Counselor certification preferred, or willingness to obtain upon hiring.
Current American Heart Association healthcare provider CPR (BLS) certification.
Traveling between sites and other locations is required.
Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
Demonstrated ability to exercise discretion and maintain confidential information.
Ability to work well in both a team-based environment and independently.
Ability to work on multiple projects and adapt to changing priorities.
Knowledge of statistical principles and methods to describe data.
Knowledge of healthcare data that is commonly created through electronic health records.
Critical thinking; ability to approach problems logically and formulate solutions.
Attention to detail; ability to approach tasks with a high level of accuracy.
Intermediate organizational skills, time-management skills, and strong motivation to meet deadlines and achieve goals.

Nice To Haves

Bilingual in English and Spanish highly preferred.

Responsibilities

Work closely with program staff and leaders to identify opportunities for improvement and support implementation of quality improvement projects.
Assist in the development of evaluation plans, frameworks, and strategies for projects or programs, ensuring alignment with organizational goals and funder requirements.
Provide in-person support to implement and sustain new workflows.
Support the implementation of data collection activities, such as surveys, field-based interviews, HIV/STI testing, electronic health record chart reviews, focus groups, participant recruitment, or other data collection methods, and ensure data quality and accuracy.
Engage in patient/client interactions via telephone and in person to collect data on health indicators and behaviors.
Organize community outreach efforts and provide on-site coordination.
Develop and refine performance indicators, targets, and data collection tools to measure project progress and outcomes.
Analyze and interpret data to assess program performance, identify trends, and inform decision-making.
Design and implement Monitoring & Evaluation frameworks for various projects and programs.
Collect, analyze, and interpret data to track program effectiveness.
Produce periodic reports on KPIs and impact measurements.
Maintain accurate documentation and ensure compliance with reporting standards.
Serve as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
Complete all required documentation thoroughly, accurately, and in a timely manner, in accordance with department standards; ensure documentation complies with all grant funder and patient/client insurance requirements.
Work in collaboration with all members of departmental programs on retention and identifying barriers to care (e.g., quality improvement projects, chart reviews, etc.).
Create standard and ad-hoc reports through the use of Microsoft Excel.
Perform general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, scheduling, and similar tasks.
Use discretion during all interactions to answer both routine and complicated questions, forwarding issues to the appropriate person as needed.
Handle confidential and routine information.
Perform other duties as assigned.