Resales Specialist (Client Advisor) - Chicago

The RealReal•Chicago, IL

1d•Onsite

About The Position

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match! Full time positions must have the ability to commit to 40 hours per week. Typical shifts are 9:30 AM-6:30 PM, 10:30 AM-6:30 PM, or 9:30 AM-5:30 PM, and may vary based on business needs.

Requirements

1+ year of experience working in a metrics-based retail sales environment.
Proven track record of meeting and exceeding individual sales goals and KPIs.
A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
A positive, professional demeanor with the ability to represent a luxury brand with integrity.
Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
Receptiveness to feedback and a commitment to continuous professional growth.

Nice To Haves

Luxury retail experience

Responsibilities

Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
Monitor and analyze individual sales performance, pivoting strategy to meet shifting business needs and KPIs.
Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
Master Salesforce and internal tech tools to track client preferences and streamline the sales process.