Requestor Support Specialist

Healthmark Group•Remote, US,

1d•$15 - $17•Remote

About The Position

HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. This role involves strengthening requester and client relationships, gathering and documenting information for requests, performing inventory analysis, generating reports, updating statuses, communicating with clients, and raising issues. The role requires computer literacy, strong organizational skills, proficiency in MS Excel, ability to work under time constraints, and excellent communication skills. The incumbent must also demonstrate a strong understanding of confidentiality requirements and adhere to HIPAA regulations, as the role may require regular access to Protected Health Information (PHI) and confidential client data.

Requirements

Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
Fast learner with excellent organizational skills
Strong knowledge of MS Excel
Ability to work under time constraints.
Focused on team character pillars: prepared, honest, teacher/learner
Typing- Data Entry
Excellent written and verbal communication skills
Demonstrate a strong understanding of confidentiality requirements
Adhere to all HIPAA regulations and organizational privacy and security policies
Report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.
Timely completion of all required company-sponsored and regulatory training programs

Nice To Haves

Formal computer training may be advantageous in progressing in this career

Responsibilities

Strengthens the advancement of key requester and client relationships
Responsible for gathering, documenting, and collecting fees for all bulk requests received in multi-channel platforms.
Performs inventory analysis to drive operations.
Generates and distributes reports to internal teams, external clients, and requesters.
Updates on statuses for inventory, aiming for near real-time communication.
Weekly communication regarding unresolved inventory, specifically items lacking complete information.
Monitors and reports on the turnaround time (TAT) for all communications.
Communicates messages clearly, promptly, and concisely to clients and requesters
Raises issues and promotes priorities in workloads
Reports to the Requester Account Manager