Request Coordinator
About The Position
The Request Coordinator supports Request Fulfillment within Business Relationship Management under the Service Delivery Line of business, by ensuring timely responses to customer requests for hardware, software, and assistance to enhance customer experience and foster collaboration. Leveraging strong coordination and multitasking skills, along with proficiency in tracking and managing service requests, this role organizes and prioritizes requests to meet deadlines and align with business strategies. Attention to detail ensures accurate processing and compliance with workflows, while familiarity with ITSM tools and workflows facilitates efficient automation and resource management. By collaborating with stakeholders and teams, the Request Coordinator contributes to proactive IT support, regular feedback loops, and performance requirements such as providing simplified data access and maintaining the Service Catalog for user-friendly browsing and self-installation.
Requirements
- Minimum 5 years of professional experience.
- Ability to obtain a Public Trust clearance
Nice To Haves
- Undergraduate/Bachelor's degree.
Responsibilities
- Strong coordination and multitasking skills
- Proficiency in tracking and managing service requests
- Attention to detail and ability to meet deadlines
- Familiarity with ITSM tools and workflows
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
