Reproductive Health Assistant - Rogers Park (Mon-Fri)

Planned Parenthood of Illinois•Chicago, IL

4d•Onsite

About The Position

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.

Requirements

High School Diploma or High School Equivalency (HSE) required.
Ability to work a schedule that may include evening and weekend hours required.
Ability to travel to assigned Health Center, and to other PPIL work locations as needed, required.
Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals of Planned Parenthood of Illinois.
Excellent communication skills.
Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, including the use of correct pronouns for everyone.
A team-work focused mentality.
Ability to actively engage and participate in a team-centered approach to health care, while exhibiting strong organizational skills and attention to detail required.

Nice To Haves

Medical Assistant Certification or equivalent experience preferred.
Additional training and/or education in reproductive health or medical services is desirable.
Previous professional experience with the provision of family planning services is preferred.
Previous medical laboratory and/or counseling experience is preferred.
Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred.
Bi-lingual ability in Spanish or other languages common to PPIL patients is helpful.

Responsibilities

Demonstrate proficiency in all duties related to: providing care to patients, responding to patient needs and inquiries, providing support to other staff throughout patient visits, knowledge of services provided by PPIL and associated fees, providing patient-centered customer service, keeping accurate records, communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, treating all people with honor, respect, and inclusivity.
Complete all required training for level 1 proficiencies and standards within three months. Demonstrate ability to achieve and maintain Reproductive Health Assistant I standards, performing job duties acquired by completing trainings in each related station as needed.
Ensure that each patient receives the care and information they need by providing efficient, effective, and customer-oriented service in a civil, courteous, warm, and sensitive manner.
Participate in Health Center efforts in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA; in achievement of medical visit efficiency and productivity goals; and in attainment of annual health center fiscal goals in revenue, expenses, and contribution margins.
Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help patients needing referral for services related to pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling.
Provide medications and contraceptive supplies, and provide information and instructions for their use, as appropriate and delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are being dispersed.
Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL.
Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient, clean, and comfortable work locations.
Participate, as assigned, in routine Health Center chart audits and quality assurance procedures.
Provide PPIL approved information about family planning methods, abortion, and other services offered and give regular feedback to Health Center Manager regarding training and continuing education needs.
Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.
Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.
Other duties as assigned.