Remote Representment Operations-Transaction Processing Associate-III

Conduent

6h•Remote

About The Position

As a Transaction Processing Associate in the Representment Operations department, your main role revolves around researching, analyzing, and maintaining consumer information across multiple systems. Your key task involves reviewing representments submitted by merchants in response to chargebacks filed by customers. Your objective is to meticulously assess whether fraud or an error indeed occurred in the disputed transaction. Based on your analysis, you will make a final decision that resolves the dispute, ensuring all necessary steps are taken to conclude the matter effectively. This role demands keen attention to detail, proficiency in using various systems for information retrieval, and the ability to make well-founded decisions that uphold the integrity of the dispute resolution process.

Requirements

Must be at least 18 years of age
Have a High School Diploma or an equivalent level of education
1+ years of customer/client service experience
1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge
Working knowledge of computers and Windows applications.
All internals must have 6 months experience in your current role.
Be able to successfully pass a background check, credit check, security clearance, and fingerprinting
Must reside within Puerto Rico
Compliance with camera requirements for meetings and training.
Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps download and 10 Mbps upload

Nice To Haves

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Organizational and Investigative skills
Can navigate multiple applications and research solutions with ease
Data entry experience.
Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.
Ability to work at a sustained pace to meet production rates while producing high quality work.
Must be detail oriented.
Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms.
Has 1+ years of customer/client service experience, including experience handling difficult client situations
Has 1+years of knowledge of disputes and chargebacks

Responsibilities

Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
Meet or exceed the Daily Productivity standards for each task performed.
Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
Exhibit exemplary customer service internally and externally.
Consistently meet or exceed customer's needs.
Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
Explain complicated topics in a clear and concise manner.
Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
Log cases in database detailing actions taken on accounts and conversations with customers.
Ensure timely completion of tasks, to meet contract guidelines.
Performs other duties as assigned.
Complies with all policies and standards.

Benefits

Full Time Employment
Competitive Pay: Pay is $13.50/hr. which may be below your state's minimum wage. Please take this into consideration when applying
Career Growth Opportunities
Full Benefit Options
Vacation, Sick Time, and Holiday Pay
Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
401K
Great Work Environment
Training hours: Monday -Friday from (9:00am-6:00pm) AST
Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm AST (Monday -Friday)
health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time