Representative, Solutions Center - Financial Services

Nationwide • Columbus, OH

1d • $46,345 - $75,500 • Onsite

About The Position

This role is with Nationwide Financial, a Fortune 100 company. The company focuses on helping individuals and businesses prepare for and protect their future. The Representative will provide extraordinary care to members, partners, plan sponsors, and investment professionals. Key aspects of the role include understanding high-level product/plan and regulatory requirements, analyzing and resolving general account, plan fees, or plan inquiry questions, and interpreting and articulating Nationwide's marketing strategies when communicating with customers. The role emphasizes building new business relationships, helping people, and accelerating personal and professional growth.

Requirements

• High school diploma or equivalent required.
• One year of experience in customer service, sales related occupations.
• Knowledge of various insurance products and the sales process.
• Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states.
• Understands the consequences of not following the FINRA rules and regulations.
• Excellent verbal and written communication skills to effectively communicate with others.
• Proficiency with computers and common office software.
• Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
• Must be in office, Mon - Fri @ the 257 E. Town Street, Columbus, OH 43215 location.
• This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Nice To Haves

• Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
• ChFC, CLU, other industry designations desirable.
• FINRA series 6 and/or 63 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
• Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit.
• Additional licenses/registrations may be required when new products and services are implemented.
• A credit check may be required if a license is required for this position.
• Minimum of 3 months of experience in Nationwide Retirement Solutions Retention.

Responsibilities

• Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics.
• Understands the different product suites, including current line-up and products no longer sold that still require servicing.
• Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications.
• Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
• Maintains a record of the conversations and follows a process of documentation to support the strategy of knowing the member better than anyone and use the information in a way that drives the relationship deeper.
• Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
• Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
• Analyzes problems to determine proper course of action, striving for first time final resolution.
• Works with internal partners to resolve escalated issues when necessary.
• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
• Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.
• Setting goals and expectations to achieve success in the role as well as future opportunities.
• May perform other responsibilities as assigned.

Benefits

• medical/dental/vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• company-paid pension plan
• business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED