Representative Senior, BPS Client Service & Support

FIS•Jacksonville, FL

4d•$70,390 - $119,670

About The Position

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

Requirements

Bachelor’s degree or equivalent combination of education, training, and relevant experience.
Experience supporting clients in a service, operations, technology, financial services, or related environment.
Strong customer service skills with a commitment to quality delivery and client satisfaction.
Demonstrated ability to analyze complex issues, apply sound judgment, and recommend effective solutions.
Strong verbal and written communication skills with the ability to engage diverse stakeholders.
Experience managing multiple priorities in a fast-paced, deadline-driven environment.
Ability to work independently with limited supervision while contributing to team objectives.
Proficiency in process improvement, troubleshooting, and operational support activities.

Nice To Haves

Experience supporting fintech, banking, payments, financial technology, or related industries.
Knowledge of client service management methodologies and service delivery best practices.
Experience participating in process improvement or continuous improvement initiatives.
Ability to interpret data and service metrics to identify trends and opportunities for improvement.
Experience mentoring, training, or providing guidance to colleagues.

Responsibilities

Deliver high-quality client support and service resolution for complex operational and product-related inquiries.
Analyze client issues, identify root causes, and implement effective solutions to improve service outcomes.
Manage and prioritize client requests while meeting established service level expectations.
Collaborate with cross-functional teams to resolve issues and improve client experiences.
Monitor service trends and recommend process improvements that enhance efficiency and quality.
Support implementation of new systems, processes, products, or service enhancements.
Document issues, resolutions, and best practices to support operational consistency and knowledge sharing.
Communicate effectively with clients, vendors, and internal stakeholders to ensure timely information exchange.
Provide guidance, training, and support to less experienced team members.
Contribute to continuous improvement initiatives that strengthen operational performance and client satisfaction.