Representative, Rx Client Reporting

Inmar Intelligence•Winston-Salem, NC

1d•Onsite

About The Position

The Rx Client Reporting Representative working under the guidelines of the assigned manager and in collaboration with the client and other team members, performs analysis and reporting. The Rx Client Reporting Representative ensures all client reports are accurate and delivered within the clients' specified SLA. In addition to reporting, this position is responsible for creating and troubleshooting EDI files.

Requirements

Bachelors Degree preferred
1-3 years of related experience in one or more of the following fields: retail/manufacturer supply chain, transactional/data processing environments, and/or complex business account services required
Must be proficient in and have advanced experience with Microsoft Office Products (Word, Excel, PowerPoint), Google products and Salesforce

Responsibilities

Establish and foster an ongoing relationship with assigned clients
Fulfill deliverables accurately and timely within the established SLA
Responsible for analyzing data
Interface with internal departments to identify and troubleshoot client issues
Complete all assigned Salesforce cases within the established SLA
Manage and maintain master data files and system parameters at a client level
Work efficiently and accurately in an atmosphere of frequent interruptions
Prioritize and manage multiple tasks requiring timely follow-up and completion of all projects.
Proceed independently and carry our assignments to completion with minimal instruction
Share best practices and make recommendations to customers and account managers
Actively participate in client conference calls
Understand clients’ business objectives
Create EDI files and when issues occur be able to troubleshoot
Perform routine maintenance to ensure client is receiving all qualifying debit memos via EDI
Research client issues with a sense of urgency based on the client’ priority, resourcefulness and taking ownership of the issues until completion
For those Salesforce cases requiring Operations to research, create an OPS Research case in SF and monitor through completion.
Close OPS Research cases as Operations resolves
Work as a team in a POD structure (AM, Reporting Representative and Rx Returns Representative) structure to provide an enhanced the client experience
Understand the clients’ policy and work with the Policy to update the clients’ policy yearly
Actively participate in client meetings and internal meetings
Performs other duties as assigned
Complies with all policies and standards