Representative - Players Club On Call

Casino and•Atlantic City, NJ

1d•Onsite

About The Position

This role focuses on providing superior customer service to guests, promoting the Bally Rewards program, and assisting with marketing promotions. The Representative will maintain a positive and energetic atmosphere, build relationships with players, and ensure accurate customer data management. They will also be responsible for issuing rewards, managing promotional items, and supporting special events.

Requirements

Superior customer service skills
Upbeat and positive attitude
Ability to build relationships with customers
Accurate data entry skills
Knowledge of the Bally Rewards program and property
Ability to maintain guest information security and accuracy
Ability to follow established policies and procedures for complimentary issuance
Ability to manage inventory and records accurately

Nice To Haves

Experience in a fast-paced, deadline-driven environment
Ability to coordinate multiple projects
Skills in prioritizing and flexing to accommodate last-minute requests and changes

Responsibilities

Consistently demonstrate superior customer service skills by displaying outlined service behaviors.
Maintain an upbeat and positive attitude, create positive energy, and sustain enthusiasm.
Create an atmosphere of luck and celebrate guest’s wins.
Be ready to serve and be informed of daily information; build relationships by greeting guests warmly.
Anticipate needs and provide fast, flawless service.
Check for satisfaction and effectively resolve service breakdowns.
Provide a warm farewell and thank guests for visiting.
Introduce the Bally Rewards Tiered Card to new players and replace lost cards.
Accurately enter new customer accounts and make necessary updates.
Promote the Bally Rewards program and meet monthly goals.
Build relationships with customers to drive Bally Rewards sign-ups and email capture.
Ensure initial customer contact is courteous, informative, and thorough.
Display a friendly, positive demeanor while collecting information to grow the Bally Rewards database.
Keep guest information secure and verify accuracy.
Provide customers with accurate information about the Rewards program, property, and entertainment.
Review player rating screens and issue complimentary items in accordance with policies.
Batch, count, and assign control tickets to incoming promotional data.
Assist in the coordination of special promotional events.
Issue promotional amenities, redeem coupons, and maintain accurate records, banks, and inventory control.
Assist at Marketing Promotions events by greeting and checking in guests, issuing prizes, and performing other related duties as assigned by supervisor.