Representative Patient Service I (4730)

REGIONAL ONE HEALTH•Memphis, TN

3d•Onsite

About The Position

This position provides support by performing various clerical duties, data entry, scheduling tests, and discharge functions within unit operations to ensure a smooth, efficient, and customer-responsive patient flow of services. The role involves interacting with all visitors, coworkers, and other departments in a customer-friendly manner, acknowledging individuals, providing assistance and directions, and helping find resources. Key duties include handling telephone calls promptly and courteously, making and scheduling appointments for patients, treatments, procedures, and consultations, and ensuring proper patient disposition for diagnostic tests. The representative maintains identified patient records, including assembling/disassembling charts, ensuring proper form order and quantity, submitting correct forms, retrieving and attaching lab results, and transcribing data from electronic medical records. The role also involves managing patient census by alerting staff of arrivals, maintaining current information on arrivals, discharges, or transfers, and accurately entering this data into the computer system. The individual will utilize computer and related equipment to update, revise, and maintain patient information, including transferring/discharging patients, selecting patients, entering/canceling orders/charges, and displaying results and pharmacy medication profiles. Effective communication with patients, families, and hospital staff is crucial, adhering to iRESPECT standards. The position requires establishing and maintaining floor inventory of forms and supplies, preparing requisitions, verifying received supplies, and restocking areas. Maintaining confidentiality of patient, department, and hospital information in compliance with HIPPA and other policies is essential. The representative must complete required continuous training and education, participate in performance improvement activities, transport mail, records, and reports, and maintain a clean, orderly, safe environment, adhering to established policies, compliance, quality improvement, patient safety, environment, and infection control standards. Coverage for relief and absences is also required. Additionally, Patient Service Clerks assigned to the Nursery will be responsible for managing the hospital’s birth certificate process, obtaining accurate parent/child information, filing it with the State of Tennessee within 30 days of birth, and providing parents with a Mother’s copy of the birth certificate prior to discharge, all while adhering to state birth certificate protocols.

Requirements

High School Diploma or equivalent with related course work
Minimum 1 year experience clerical, customer service, or related experience such as medical office, secretarial, general clerical or customer/guest services.

Nice To Haves

Completion of a clerical or general office program

Responsibilities

Interacts with all visitors, coworkers and other departments in a customer friendly manner.
Acknowledges individuals that enter the work area.
Identifies ways to assist the individual.
Provides assistance to individuals who may need directions.
Assists individuals in finding resources in the patient care area.
Handles all telephone calls in a customer friendly manner.
Answers calls promptly using the standard department greeting, (department area, name, title).
Provides assistance and answer inquiries.
Takes complete and accurate messages and ensures the message is delivered to the appropriate person.
Transfer calls to the appropriate area.
Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols.
Places calls to schedule treatments and procedures as ordered.
Schedules tests, therapies, operative/surgical procedures or specialty consultations to facilitate a coordinated flow of patients’ medical evaluation process.
Ensures proper disposition of patient to ancillary area for diagnostic tests through written/verbal directions or assistance by transportation department.
Maintains identified patient record while the patient is admitted to the patient care area.
Identifies forms that belong in the patient chart.
Assembles and/or disassembles patient charts/medical records as required.
Maintains the proper order and quantity of forms in the patient chart.
Fills out and submits correct patient forms to the appropriate ancillary department.
Checks information on all related documents to ensure that information is provided expediently to appropriate medical personnel
Retrieves and attaches lab test results and other documentation to medical record.
Reviews physician's update of electronic medical record and transcribes necessary data as required.
Performs all tasks associated with maintaining patient census.
Alerts appropriate staff of patient arrivals.
Maintains current information, reflecting arrivals, discharges or transfers within the unit or to another unit.
Enters current and corrects activity in the census book (in applicable units).
Prints census report as needed.
Enters transfers and discharges in computer accurately and in a timely manner.
Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system.
Enters and updates patient information accurately and in a timely manner.
Transfers and/or discharges patients correctly.
Selects patients correctly.
Enters orders/charges correctly.
Cancels orders and credits charges correctly.
Displays results successfully.
Displays Pharmacy Medication Profile successfully.
Communicates effectively to provide information/assistance.
Confers and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.
Establishes and maintains floor inventory of identified forms and supplies.
Identifies forms and supply items needed in the patient care area.
Sets up an inventory list of supplies needed.
Verifies the amount of supplies available for use.
Prepares requisitions for replacement supplies.
Verifies supplies received are the supplies ordered.
Restocks the supply areas when received.
Maintains confidentiality of patient, department and hospital information.
Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
Completes required continuous training and education, including department specific requirements.
Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
Transports mail, records, reports and files.
Maintains a clean, orderly, safe environment in direct and indirect patient care areas.
Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
Provides coverage for relief and absences as required.
Responsible for managing the hospital’s birth certificate process (for Patient Service Clerks assigned to the Nursery).
Obtains accurate parent/child information and files the information with the State of Tennessee within 30 days of birth (for Patient Service Clerks assigned to the Nursery).
Provides parent(s) with a Mother’s copy of the birth certificate prior to discharge (for Patient Service Clerks assigned to the Nursery).
Adheres to the birth certificate protocols set forth by the State of Tennessee (for Patient Service Clerks assigned to the Nursery).