Representative - Patient Registration

Atlas Healthcare Partners•Chandler, AZ

3d•$19 - $24•Onsite

About The Position

Banner Surgery Center – Chandler, managed by Atlas Healthcare Partners, is seeking a Representative for Patient Registration. Located conveniently at S Alma School Road and W Pecos Road, the surgery center provides exceptional care and outstanding customer service. This Ambulatory Surgery Center (ASC) is adaptable to all specialties and features 3 operating rooms and one procedure room. Banner Surgery Center – Chandler is known for its friendly and efficient environment, ensuring patients receive timely and well-cared-for experiences. Atlas Healthcare and Banner Health have partnered to manage, operate, and grow Banner Surgery Centers across the Southwest. As a rapidly expanding healthcare partnership, the focus is on delivering exceptional care and outstanding customer service to every patient and physician, every time. This is achieved by adhering to core company values: Integrity, Culture, Teamwork, Respect, and Results. The position offers top-tier health and dental benefits with a matching retirement package, creating a special and enjoyable working environment.

Requirements

High school diploma or GED required.
Requires knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.

Nice To Haves

Previous cash collections experience is preferred.

Responsibilities

Conduct registration, point of service collections, and obtain necessary authorizations and forms to maximize reimbursement.
Document all facets of the registration process and meet accuracy goals.
Collect payments and meet regular collection targets.
Demonstrate the ability to collect payments, resolve customer issues, and provide excellent customer service.
Perform financial counseling when appropriate.
Perform pre-registration/registration processes, verify eligibility, obtain authorizations, submit notifications, and verify authorizations for services.
Verify patient demographics and accurately input this information into the A/D/T system, documenting the account thoroughly.
Obtain federally/state required information and all consents and documentation required by the patient’s insurance plan(s).
Consistently meet monthly individual accuracy goals.
Verify and understand insurance benefits, collect patient responsibility based on estimates at the time of service or during the pre-registration process.
Make collection attempts at the bedside as assigned.
Consistently meet monthly individual collection targets.
Provide financial counseling to patients and their families, explaining company financial policies and providing information on available resources.
Assist patients with applying for Medicaid and completing financial assistance programs.
Act as a liaison between the patient, billing department, vendors, physician offices, and payors to enhance account receivables performance, meet payment collection goals, resolve issues, and maximize service excellence.
Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Work to meet patient needs in financial services.
Consistently meet monthly individual productivity goals.
Complete daily assignments/work lists, keep electronic productivity logs up to date, and input information accurately.
Identify opportunities to improve processes and practice good teamwork.
Provide a variety of patient services and financial services tasks.
May be assigned functions such as transporting patients, precepting new hires, recapping daily deposits, posting daily deposits, or conducting other assignments for the Patient Financial Services team.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide all customers with an excellent service experience by consistently demonstrating core and leader behaviors.