Representative, Operations Support

Fairstone Bank•Montreal, QC

8d•CA$17 - CA$24•Hybrid

About The Position

Join Fairstone as a Representative, Operations Support and be part of our talented and growing team! Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Requirements

2 - 3 years of relevant operations and/or administrative experience.
Excellent Microsoft office skills (Excel, Word, VBA a plus.)
Excellent communication and problem solving skills.
Quick learner
Thorough analytical skills
Must be able to communicate in both French and English with our customers across Canada (50% English and 50% French).
Good or higher performance review consistently obtained (Fairstone financial employees)

Responsibilities

Performs basic research and tasks as assigned.
Maintain documentation packages for daily work.
Perform basic to moderately complex research and customer inquiry resolution.
Manage the daily production of exception reports and make the necessary corrections (or assign the task).
Update procedures documentation.
Work under general supervision and established procedures to perform job duties