Rx Records - Representative II

CVS Health • Island, KY

16d • $17 - $31 • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements. Role Overview Shift: Monday-Friday 8:30-5:00 PM EST Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory) Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST

Requirements

• Must be able to work 2 days a week in the Cumberland, RI office.
• 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
• 1 to 2 years of experience working with sensitive information and/or HIPAA.
• Must be able to function well in a professional team environment.
• Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
• Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
• High School diploma or equivalent experience required.

Nice To Haves

• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
• Associates degree or equivalent certificate.
• Prior Patient Prescription Records experience.
• Legal or paralegal experience.

Responsibilities

• Work in a high volume, production oriented, time sensitive Call Center environment.
• Assist customers on the phone to provide Prescription Records and status updates on their requests.
• Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
• Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees