Representative II, Volunteer Engagement

American Red Cross • Charlottesville, VA

3d • $27 - $27

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): Implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. May serve as liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. This role is not eligible for relocation assistance.

Requirements

• Bachelor's degree required, or equivalent combination of education and related experience required
• Minimum of 3 years of related experience.
• N/A
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Knowledge of volunteer programs and policies preferred.
• Ability to travel to field offices and events.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business offices with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Nice To Haves

• Bilingual English/ Spanish
• Excellent verbal and written communication skills.
• Understanding and acknowledging the feelings and needs of others.
• Proficiency with Microsoft Office Suite
• Flexibility to work with different personalities and adapt to various communication styles.
• Contributing positively to team dynamics.

Responsibilities

• Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure.
• Participate in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Participate in the development and implementation of a comprehensive onboarding program for each volunteer position.
• Support the volunteer training plan. May serve as a Facilitator for all volunteer training coursework. Provide guidance on volunteer programs, tools and resources. Provide support and direction to volunteer trainers and ensure training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Assist in identifying partnerships and screening and referring prospective volunteers.
• Schedule volunteers and assist with efforts to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees