Representative II, Customer Service

The Andersons, Inc. • Maumee, OH

2d

About The Position

The Customer Service Representative II serves as a key point of contact for customers, marketplace partners, and internal teams, ensuring a positive and seamless customer experience across our eCommerce business. This role primarily supports customers through email and customer service systems, resolving shipping, fulfillment, and order-related inquiries while providing timely and accurate solutions. Working closely with eCommerce, warehouse, logistics, and customer service teams, the Customer Service Representative II leverages strong communication, problem-solving, and technical skills to troubleshoot issues, maintain accurate system data, and support efficient order fulfillment. This position is ideal for someone who enjoys building relationships, collaborating across teams, and delivering exceptional service while using technology and data to drive results.

Requirements

• Has developed specialized skills or is multi-skilled through job related training or considerable experience
• Completes work with limited degree of supervision
• Likely to act as an informal resource for colleagues with less experience
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• High School Diploma or GED equivalent required
• 3-5 years’ relevant experience required

Nice To Haves

• Associate’s Degree preferred

Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.
• Processes customer orders/changes according to established department policies and procedures.
• Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic accounting duties, preparation of invoices, price quotes, collating sales and marketing materials.
• Utilize a thorough knowledge of freight rates and customer routes and service needs to assist with or arrange for transportation
• Provides timely feedback to the company regarding service failures or customer concerns.
• Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized. Provide input into continuous improvement efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED