Representative II, Customer Service Operations
About The Position
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. The Representative II, Customer Service Operations provides the Cardinal Health’s internal and external customers with an exceptional experience by phone. Service is provided nationally across all time zones. Our front line phone support agents are our first point of contact to assist customers to place orders, handle inquiries and typically receive 50 to 60 calls a day. Inbound volumes are fluent based on demand in the market.
Requirements
- 1-3 years of experience
- High School Diploma, GED or equivalent work experience
- Work experience in a high-volume call center
- Work experience in healthcare
Responsibilities
- Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
- Processes customer purchase orders
- Maintains operations by following policies & procedures
- Maintains customers confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Adheres to departmental service levels and KPI’S
- Adapts to new assignments and working in a fast-pace changing environment
- Identifies opportunities for continued process improvement
- Assists with new hires with onboarding
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
