Representative I - Revenue Cycle Customer Service

HonorHealth•Phoenix, AZ

2d•Onsite

About The Position

HonorHealth is seeking a Representative I for Revenue Cycle Customer Service. This role serves as a customer service contact for patients and visitors regarding patient liability accounts. The position involves reviewing, updating, and collecting on self-pay accounts, greeting callers via phone or digital communication, and providing information on balances due. The staff member will demonstrate sensitivity to patient and family needs, adhere to network values and policies, and proactively identify customer needs using quality service standards. An understanding of insurance benefits, adjudication, and terminology is expected.

Requirements

High School Diploma or GED Required
1 year Healthcare Collections or Customer Service Required
50-60 words per minute typing speed preferred

Nice To Haves

1 year Medical Terminology Preferred
1 year Medical Insurance Adjudication/Benefit Preferred

Responsibilities

Serves as a customer service contact for patients and visitors related to patient liability accounts.
Responsible for review, updates and collection of self-pay accounts.
Greets callers on the phone or digital communication.
Reviews all accounts to provide communication to patients on balances due.
Provides and expedites clerical and secretarial support for the department as directed.
Provides information for financial assistance.
Demonstrates sensitivity to the needs, care and concerns of patients and their families.
Adheres to the network values, policies and department operating policies in the course of completing job duties.
Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values.
Receives, handles and routes revenue cycle phone calls or digital communications.
Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas.
Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance.
Provide follow up communication to patients regarding status on accounts needing further review.
Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices.
Responsible for communication of problem situations or changes in department flow.
Performs other related duties as assigned or requested.
Maintains effective communication with internal and external customers.
Participates as a team member in all aspects of department functions.
Assists in keeping communications clear between patients, family, leadership and other team members.