Representative I-Customer Service

Westlake•Dallas, TX

8d•Onsite

About The Position

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. JOB SUMMARY The Service Representative is responsible for providing professional assistance to current customers by creating tickets about any issues regarding fixing their windows. This position is part of a group responsible for direct customer technical support on the windows.

Requirements

Computer and software experience.
Must have great organization, communications and time management skills.
Must possess strong communication and organizational skills.
Must be able to work well in a team environment.
Ability to work well with people at all levels.
Must have strong leadership skills and ability to professionally lead associates by example.
Ability to change or adapt work practices, priorities, or procedures.
Ability to think and take constructive action in work-related matters.
Must have the ability to multi-task.
Must be able to work independently and use good judgment.
Ability to maintain attention to detail.
Ability to handle confidential information.
Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time.

Responsibilities

Comply with Company Safety Policies.
Regular attendance, timeliness and scheduling flexibility.
Provide safety leadership in promoting and creating a zero-injury safety culture.
Answer inbound customers calls from current customers.
Assist customers by creating tickets to send a service tech to fix an issue with the product.
Resolve customer discrepancies by proactively offering resolutions.
Build rapport with current customers.
Gather and prepare documentation regarding product failure.
Educate customers on product for optimal understanding.
Escalate customer complaints.
Special projects and other duties as assigned.