Representative, Donor Services
About The Position
The University of Illinois Foundation (Foundation) is the official fundraising and private gift-receiving organization of the University of Illinois (University). It works closely with alumni and friends, faculty and staff, corporations and foundations, as well as campus development professionals to create fundraising programs and opportunities that benefit the University. The Representative, Donor Services is the main support to Donor Services operations. This role contributes to the smooth operation of the department by providing support and follow-through to staff and management. Acts as liaison with others and performs various reporting and organizing tasks such as updating constituent records, completing budgeting tasks for the department, ordering supplies, and maintaining departmental communications. Also performs routine administrative functions such as scheduling appointments, maintaining paper and electronic files, and providing information to callers.
Requirements
- Minimum three years of work experience as an administrative professional in a fast-paced office environment.
- Strong organizational and time management skills and proven ability to excel in a fast-paced objective-focused, professional environment with the capacity to routinely manage shifting deadlines and priorities.
- Proven ability to be resourceful, handle unexpected situations or challenges, and manage multiple tasks simultaneously while adjusting to changing priorities. Must possess critical thinking skills and be capable of making independent decisions.
- Excellent verbal and written communication skills are necessary to interact effectively with colleagues, clients, and other stakeholders. Attention to detail and the ability to maintain confidentiality. Strong interpersonal skills, including professionalism, friendliness, and the ability to work well in a team.
- Proficiency in computer applications, including word processing, spreadsheets, and presentation software. Knowledge of office equipment, such as printers, scanners, and fax machines.
- High-level proficiency in MS Office suite and the propensity to become proficient in Blackbaud (or equivalent customer relationship management system) and related technical systems.
- Exhibits development program values of integrity, civility, collaboration, innovation, and impact.
Responsibilities
- Serves as a liaison for both internal and external stakeholders including but not limited to UI Foundation leadership and staff, university and advancement leadership, and external partners such as donors, service providers, and vendors. Acts independently, when possible, to facilitate communications.
- Coordinates departmental schedules and contributes to the smooth operations of the department.
- Exhibits excellent customer service as the first point of contact for Donor Services phone communications and as a team member for UIF phone communications.
- Drafts, edits, and analyzes communications, documents, and operational items. Prepares, maintains, and organizes reports and information based on departmental and institutional needs.
- Scans and records confidential and secured documents and materials, adhering to all data standards for storage and maintenance, including the appropriate and timely filing and routing of items.
- Processes pre-authorized financial transactions and monitors budgetary expenditures on an ongoing basis on behalf of the department.
- Provides budget, communication, and extra project support to Gift Planning and Marketing and Communications as needed.
Benefits
- You'll be inspired daily in our state-of-the-art, environmentally conscious workspace - a stunning LEED-certified building featuring contemporary amenities including an on-site wellness center and café with healthy dining options.
- We encourage work-life balance through our hybrid schedule for many positions, combining in-office collaboration with up to 2 days of remote work flexibility.
- Your comprehensive benefits package includes medical, vision, and dental coverage, company paid life insurance, generous vacation time including 24 days annually, and more.
- Generous pension benefits are also included. We invest in your present and future wellbeing, providing the support you need to succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
