Donor Services Specialist

Houston Food Bank•Houston, TX

10d•$19 - $21•Onsite

About The Position

POSITION SUMMARY: The Donor Services Specialist supports donors by addressing their concerns and needs through the Donor Services email and phone line. This position manages the donor acknowledgement letters, helps maintain data integrity of the Raiser’s Edge database, and oversees the matching gift portals, confirmations, and donor reports. This role provides general support and serves as the primary backup for the Donor Services team. Additionally, this role regularly must handle confidential donor information with discretion. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). ESSENTIAL JOB FUNCTIONS: Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable on site attendance to meet the needs of the business, including attending and taking part in meetings and presentations. Manages the Donor Services email by responding to emails within a 24-hour timeframe. Answers the Donor Services phone line, returns calls to donors within a 24-hour timeframe, and updates seasonal voicemails. Operates with a high level of integrity and the ability to maintain strict confidentiality. Maintains and orders office supplies for Donor Services, oversees the meter machine services, and serves as the main point of contact for the meter machine. Coordinates with the Donor Services team on the timeframe gifts are entered to process, review, print, and mail acknowledgments. Manages all Donor Services outgoing mail. Creates and updates specific letters for all donor correspondence. Manages volunteer onsite projects. Matching Gift Portals: Confirms matching gifts, updates credentials, and downloads donor reports. Leads the ongoing database maintenance project. Updates donor records from returned mail, and info email/Department requests. Assists with uploading information to Raiser’s Edge regularly. Maintains and manages clear and accurate donor services operations documents and procedures (for reference purposes), including creating best practices guidelines and standards.

Requirements

High School Diploma from an accredited school or general education development (GED) certificate
2+ years of experience in an administrative customer service role
Experience answering phone and email inquiries and providing organizational information
Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint), 10-key, CRM (Raiser’s Edge preferred), and office equipment (printer/scanner).
Ability to work with a diverse population, including the public.
Strong customer service skills when answering, screening, and forwarding calls and emails.
Ability to provide organizational information.
Ability to work well with other departments.
Ability to work in a fast-paced environment.
Attention to detail and strong organizational skills.
Excellent written and oral communication skills.
High attention to integrity, ethics, and sensitivity, particularly regarding confidential information.
Is legally able to work in the United States.

Nice To Haves

1+ years of experience in non-profit development preferred
Bilingual in Spanish preferred

Responsibilities

Manages the Donor Services email by responding to emails within a 24-hour timeframe.
Answers the Donor Services phone line, returns calls to donors within a 24-hour timeframe, and updates seasonal voicemails.
Operates with a high level of integrity and the ability to maintain strict confidentiality.
Maintains and orders office supplies for Donor Services, oversees the meter machine services, and serves as the main point of contact for the meter machine.
Coordinates with the Donor Services team on the timeframe gifts are entered to process, review, print, and mail acknowledgments.
Manages all Donor Services outgoing mail.
Creates and updates specific letters for all donor correspondence.
Manages volunteer onsite projects.
Matching Gift Portals: Confirms matching gifts, updates credentials, and downloads donor reports.
Leads the ongoing database maintenance project.
Updates donor records from returned mail, and info email/Department requests.
Assists with uploading information to Raiser’s Edge regularly.
Maintains and manages clear and accurate donor services operations documents and procedures (for reference purposes), including creating best practices guidelines and standards.