Donor Services Director
About The Position
Nexus Family Healing is looking to hire a Donor Service Director to join our fantastic Development team! For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve. At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity. Position Summary: Our Donor Services Director provides strategic leadership and operational oversight for all donor-facing service functions that enhance donor experience, strengthen relationships, and support philanthropic revenue growth. This role oversees donor operations, gift processing, database integrity, prospect research, donor portfolio management, recognition programs, reporting, and stewardship strategy. The Donor Services Director supervises the Operations Manager, Donor Relations Manager, and prospect research functions, ensuring a high level of service, compliance, and efficiency across all donor services functions.
Requirements
- Bachelor’s degree or equivalent experience.
- 7+ years of experience in development operations, donor relations, fundraising, or nonprofit management.
- 3+ years of supervisory experience, preferably in a structured donor services or development environment.
- Strong knowledge of/experience with donor databases (e.g., Raiser’s Edge).
- Proficiency with Microsoft Office suite.
- Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements
Nice To Haves
- Experience in a mid size or larger nonprofit environment.
- Familiarity with philanthropy trends, donor stewardship best practices, and IRS charitable giving regulations.
- Proficiency in data visualization or reporting tools (e.g., Power BI).
- Exceptional organizational, analytical, and project management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities while maintaining a commitment to accuracy and service.
Responsibilities
- Leadership & Strategy
- Donor Operations & Data Management
- Prospect Research & Donor Portfolio Management
- Donor Relations & Stewardship
- Reporting, Analysis & Compliance
- Cross Department Collaboration
- Company Policy, Procedure, Training & Compliance
Benefits
- Five weeks paid time off (PTO) in the first year of employment
- Multiple options for health insurance coverage
- No-cost life insurance
- Short/long-term disability insurance
- 401k match
- NEW - Talkspace Therapy Benefit for the whole family
- NEW - Hinge Health Benefit for the whole family
- NEW – Carrot Fertility Benefit
- Tuition assistance and training opportunities
- Advancement pathways and internal promotion
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
