Representative Customer Service | FPS Administrative | PRN | Variable
UF Health•St. Augustine, FL
•Onsite
About The Position
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff. Responsible for providing service to patients across all age groups.
Requirements
- High school diploma or GED
- One to two (1-2) years of customer service experience
- Demonstrated effective verbal and written communication skills
- Ability to manage stressful situations professionally and courteously
- Basic knowledge and understanding of medical terminology
- Strong customer service and interpersonal skills
Nice To Haves
- Completion of a Medical Terminology course
- Two (2) years of customer service experience in a healthcare-related setting
Responsibilities
- Scheduling patient appointments
- Managing the clinical medical records system
- Serving as a liaison between patients and hospital staff
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
