Representative - Customer Service

Schaeffler • Fort Mill, SC, SC

19d

About The Position

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Requirements

• 2-year college degree
• Working knowledge of office technology
• Computer applications (SAP, Outlook, Excel, etc.)
• Phone etiquette
• Excellent communication skills, both verbal and written
• Time management skills and multi-tasking for working in a fast-paced environment
• Ability to prioritize
• Read reports and ability to use the data in reports for analysis
• External applicants must be authorized to work in the US without employment VISA or other sponsorship

Nice To Haves

• 4-year college degree
• Proficient in SAP
• 2-3 years of customer service / accounts receivable experience in a manufacturing environment

Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree