Representative- Cust Svc

EssilorLuxottica Group•Town of De Witt, NY

1d•$17 - $24•Onsite

About The Position

The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and external customers, providing excellent customer service via all communication channels.

Requirements

High School diploma
5+ years Customer Service experience
Excellent communication techniques, which includes employing courteous language and proper grammar
Excellent critical thinking and problem-solving skills
Excellent verbal and written communication skills
Excellent active listening and comprehension skills
Ability to demonstrate empathy to all situations
Ability to negotiate win/win resolutions
Ability to multi-task and prioritize handling of issues in a high stress/high pressure work environment
Ability to be self-reliant and resourceful
Proficient computer skills
Experience with Microsoft Excel
Solid knowledge of Microsoft Office environment
Ability to work extended business hours and weekend hours on a rotating basis

Nice To Haves

Associate degree
Intermediate Optical Knowledge

Responsibilities

Analyzes and resolves order errors and inconsistencies.
Uses effective problem-solving techniques to resolve exceptions.
Applies critical thinking and attention to detail to ensure customer satisfaction.
Follows proper procedures and guidelines for resolutions.
Navigates efficiently in all system applications.
Process data entry orders.
Applies proper level of urgency relative to resolution to exceed expectations.
Internal Communication –Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers.
External Communication – Luxottica Retail Vendors, Shipment Couriers, and Outside Labs.