RxO - Representative- Cust Svc (1st Shift)
About The Position
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They offer industry stakeholders in over 150 countries access to a global platform of high-quality vision care products and iconic consumer brands. Their unique business model and pursuit of operational excellence ensure consumers everywhere have access to products through a global supply chain managed with cutting-edge technology. In their dynamic environment, fueled by technology and innovation, employees have the space to pioneer new solutions. They are looking for dedicated employees to join their global community of over 200,000 to drive the transformation of the eyewear and eyecare industry.
Requirements
- High school diploma
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills – must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet
Nice To Haves
- Higher education degree
- Previous experience using SAP
- Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
- Bilingual Spanish or French
Responsibilities
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica’s Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up to 90% of assigned shift.
- Performs all other duties as assigned.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
