Representative Benefits LOA

Tyson Foods•Springdale, AR

4d•Onsite

About The Position

This position supports the execution of leave of absence (LOA) management and provides technical and analytical leadership on projects. A key focus is identifying process improvement opportunities, optimizing centralized work, and measuring service delivery effectiveness.

Requirements

Bachelor's degree or equivalent combination of education and experience.
3+ years relevant experience or equivalent.
Tier II Support - Advanced computer skills related to HCM systems.
Must be highly competent in the use of Excel.
Microsoft Suite, Workday process knowledge, and SAP
This position will interact with and is expected to communicate results/recommendations, and secure buy-in across a broad range of users, stakeholders, and management.
Must have the ability to translate complex technical themes into business facing language.
Excellent written and verbal communication skills required.
General working knowledge of key HR Benefit support practices and procedures including team member transactional activities & ServiceNow systems.
Experience with process documentation, identifying improvement opportunities and specific measurements to track performance post implementation.
Proven ability to manage projects within People Operations using the defined Tyson methodology.
Understands how to escalate & drive issues to resolution.
Strong analytical and problem-solving skills with the ability to think creatively and develop new processes; Must be detail-oriented and work well in a team environment.
Perseveres to locate necessary data and identify creative solutions to enable project completion.
Consistently delivers high-quality, timely work resulting in highly satisfied customers.
Demonstrated ability to successfully manage competing priorities & deliverables in a fast-paced, dead-line oriented environment.
Passion for learning; and team player.
All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs.
Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI.
People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Responsibilities

Review, approve, and correct non-company leave requests, including: FMLA and Non-FMLA leaves managed by a Third-Party Administrator (TPA) Personal leaves Military leave Jury duty leave Bereavement leave
Initiate leave requests for seasonal and temporary layoffs.
Confirm leave balances and manage absences in accordance with company policy.
Run recurring reports for team members scheduled to return from LOA.
Enter Leave of Absence (LOA) and Short-Term Disability (STD) data.
Process STD payments.
Partner with the Third-Party Administrator (TPA) to address overdue leave cases.
Partner with HR and Nursing stakeholders to coordinate return-to-work and transitional work options.
Support team members returning from leave while ensuring compliance with company policies.
Review and process insurance premium payments for team members on unpaid LOA.
Conduct daily absence report audits to ensure data accuracy.
Resolve absence management cases through ServiceNow while meeting established service level agreements (SLAs).