Representative - Admissions Services
About The Position
The Representative - Admissions Services admits patients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating ADT systems. The role ensures patients are registered efficiently and accurately and prioritizes registrations during high-volume periods. The representative greets patients and the public, provides information courteously and professionally, and supports HIPAA requirements and HonorHealth confidentiality standards. The role responds empathetically to questions and concerns and works with the multidisciplinary health care team to support patient satisfaction and reimbursement. It also helps with department training when needed.
Requirements
- High school diploma or GED.
- At least 6 months of experience in a medical office, hospital registration/business, banking, medical insurance office, or customer service.
Nice To Haves
- At least 1 year of experience at a medical office or other hospital/nursing home facility.
Responsibilities
- Greet patients and the public and provide necessary information in a courteous, professional manner while following HIPAA regulations and HonorHealth confidentiality standards.
- Address patient questions and concerns empathetically and professionally.
- Process pre-registered accounts and complete registration and admissions records by collecting demographic, insurance, financial, and medical information in accordance with revenue cycle criteria.
- Obtain required signatures on medical, financial, and compliance documents; prepare supporting paperwork, including patient identification bands, in accordance with Red Rule Policies.
- Scan appropriate documents into electronic medical and financial records, including identification, insurance cards, advance directives, admission conditions, financial agreements, physician orders or scripts, and other relevant paperwork.
- Follow third-party payer requirements, verify insurance eligibility and coverage, carry out insurance notification procedures, obtain prior authorizations, check medical necessity, and follow applicable procedures.
- Keep a supervisor and/or lead informed about unique situations and problem accounts.
- Request and accept payments for account balances at admission or discharge, including copayments, deductibles, coinsurance, and prepayments for uninsured or underinsured patients.
- Collaborate with the multidisciplinary health care team to support patient satisfaction and maximize reimbursement.
- Assist with department training when needed.
- Prioritize patients during high-volume periods and ensure registrations are efficient and accurate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
