Representative - Account Resolution (Legal & Medical)

Libra Solutions•Las Vegas, NV

5d•Onsite

About The Position

MoveDocs is looking for a highly responsive, goal-oriented Representative who will bring energy, expertise, and drive to impact financial and customer experience results within our Special Resolutions team. This role is multi-faceted, primarily involving recovering MoveDocs assets from medical facilities while preserving and/or improving existing relationships. The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, Collections strategies and can enact identified performance improvement recommendations. The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office and deliver exceptional customer experience results while driving to identified performance targets. This position is based in our Las Vegas, NV office.

Requirements

Associates Degree required.
2+ years of work experience in an office type environment or contact center environment.
Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
Self-motivated with desire to build great relationships, and able to meet and exceed goals.
Able to adapt to change and pivot easily between tasks and process changes.
Ability to work quickly and accurately to meet tight deadlines.
Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
Ability to operate efficiently and effectively within a continuous evolving environment.
Must be able to work in our Las Vegas, NV office.

Nice To Haves

Preferred experience in claims, legal and/or personal injury

Responsibilities

Communicate with medical facilities and law firms to recover pending assets
Review various systems to locate information and documentation for collection efforts
Follow up on past due payments at regular intervals
Research check details and verify proof of payment
Accurately document all accounts
Perform clerical duties and data entry
Reconcile credits and balances