Représentant(e) Service à la clientèle

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Montreal, QC

13h • Hybrid

About The Position

Québec Linge is seeking a dynamic Customer Service Representative, ready to ensure the delivery of exceptional service and attentive management of our valuable clients' accounts. If you excel in an environment that merges physical work, driving, exemplary customer service, and sales, then this position was designed for you! As a Customer Service Representative, you will embark on a multifaceted journey involving physical work, driving, delivery, customer service, and sales.

Requirements

• High school diploma.
• Valid driver's license with a clean driving record (a driving record is required).
• Experience in physically demanding roles with heavy loads.
• Proven experience in customer service, sales, and delivery services.
• An exemplary history of attendance and punctuality at work.
• Customer-focused attributes and attention to detail.
• Good communication and interpersonal skills.
• The ability to lift 25 pounds to load/unload products from the truck without assistance and occasionally 50 pounds or more.
• This position requires bending, squatting, climbing, and other physical tasks.

Nice To Haves

• Opportunity for advancement to management positions.
• Ongoing training and growth opportunities.

Responsibilities

• Ensure timely and secure deliveries within an established clientele.
• Perform thorough inspections and proactive maintenance of the delivery truck and company equipment, promptly reporting any anomalies.
• Load the delivery truck meticulously, anticipating and resolving potential product shortages before departure.
• Apply safe lifting techniques, with an emphasis on vigilant movement of goods.
• Drive the truck safely to designated locations, ensuring efficient delivery execution.
• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm exact delivery quantities for each client and review inventories and storage areas during each visit.
• Retrieve soiled merchandise and organize it securely in the vehicle.
• Obtain electronic signatures for invoices and collect necessary payments.
• Foster constant communication with the client's key personnel, building relationships and adding value with each delivery.
• Solicit customer feedback to improve service levels, proactively and adequately addressing inquiries and concerns.
• Consult with clients to promote new products, involving the director for complex opportunities.
• Collaborate weekly with the director to develop solutions for current client needs.
• Unload the truck and organize soiled merchandise upon return to the branch, ensuring a clean and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in an orderly fashion and accurately reconcile all delivery data upon route closure.
• Demonstrate and develop skills aligned with the role.
• Adhere rigorously to the company's core values, including integrity, respect, responsibility, and trust.

Benefits

• Competitive salary
• Possibility of bonuses
• Possibility of commissions
• Work uniform, clothing, and boots provided by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED