Représentant(e) bilingue - Centre d'appels - Télétravail

Vision Canada

2d•Remote

About The Position

A role where you deliver exceptional service, guide patients through their journey, and turn their interest into action by booking consultations, while achieving clear, measurable performance goals. Working for Vision Group means being part of one of North America’s leading vision correction providers. In this role, you’ll make a meaningful contribution to the growth of an organization encompassing more than 11 brands and 60 clinics across Canada and the United States.

Requirements

High school diploma
At least six months of experience in customer service, a call centre, chat support, or a role with measurable performance targets.
Communicate clearly, listen attentively, and adapt your approach to each patient’s needs.
Enjoy guiding others and are motivated to meet and exceed your goals while contributing to the team’s success.
Independent, organized, and able to manage priorities in a fast-paced environment.
Comfortable with technology and can efficiently navigate multiple applications and windows to provide seamless service.
Fluent in French and English, both spoken and written.

Nice To Haves

Knowledge of Spanish is an asset.

Responsibilities

Handle incoming and outgoing calls, as well as chat conversations, in a fast-paced, results-driven environment.
Take a personalized, consultative approach to understanding patients’ needs, motivations, and expectations, answering their questions and highlighting relevant services while delivering exceptional service.
Follow up with prospective and existing patients to turn their interest into booked consultations and keep them engaged.
Book, reschedule, and confirm appointments while helping optimize clinic schedules.
Contribute to team results by meeting your individual booking, conversion, and follow-up targets while maintaining high-quality interactions.
Create and update patient records, document accurate notes, and assign appropriate statuses in our customer relationship management (CRM) and scheduling systems.
Use feedback and coaching to refine your approach, enhance the patient experience, and strengthen your performance.