Repossession Specialist 5212

Keesler Federal Career • Gulfport, MS

13d • Onsite

About The Position

The Repossession Specialist provides a high degree of quality service when dealing with external members and vendors while adhering to all state and federal regulations including Keesler Federal’s internal policies and procedures. This position assists in the recovery, remarketing, and liquidation of collateral loans.

Requirements

• A high school education or GED.
• One to three years of similar or related experienced preferred.
• Must possess an outgoing personality with a helpful attitude and a well-developed telephone service technique aimed at exceptional member and vendor service.
• Accuracy and attention to detail required.
• Must be dependable.
• Must always remain confidentiality.
• Must possess the ability to work well under pressure, meet deadlines, and multi-task.
• Must possess exceptional communication skills, verbal and written.
• Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Extensive use of personal PC required.
• Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.
• Completion of CUNA’s CPD Online courses as assigned and/or required.
• Successful completion of FDCPA certification within six months of hire.

Responsibilities

• Reviews repossession recommendations to ensure all collection efforts have been exhausted.
• Manages Repossession queue(s) to ensure adequate follow through and updates are documented.
• Assign vehicles out for repossession and maintain relationships with an agents throughout the recovery process.
• Reviews tow and impound notices to decide best course of action to minimize credit union loss.
• Submits repossession reports to management on a rotation to include weekly or monthly.
• Keeps management informed of current trends related to delinquency to include Fraud.
• Use industry standard valuation publications to determine value of collateral.
• Maintains up-to-date inventory of repossessed collateral and current disposition status
• Reviews accounts for payments or collection arrangements, placing an account on hold or closing request.
• Reviews invoices for accuracy and forwards to management for payment.
• Processes vehicle reinstatements and/or redemptions.
• Documents system and notifies all corresponding departments once vehicle has been secured.
• Works with Credit Union’s remarketing vendor and other third parties to include notices of repossession, transports, repair, condition reports, etc.
• Supplies skip tracing and other information to vendors to aid in the recovery of the collateral.
• Ensures all service level agreements are being met.
• Submits insurance claims for repair to damaged vehicles.
• Works with vendors and insurance companies to expedite payment of claims.
• Applies for refunds for Gap Insurance, Extended Warranties, and other insurance premiums on credit union owned assets.
• Effectively reviews offers from third party vendors while at auction.
• Posts all refunds for products and sale proceeds to member loans.
• Performs file maintenance of the loan after posting sale proceeds for charge off.
• Reviews member correspondence and takes the appropriate actions to include escalation to management.
• Receive and review repossession updates, condition reports, and oversee transportation logistics of repossessed inventory.
• Images and files all account documentation related to assigned and or repossessed collateral.
• Performs other duties as required by management.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED