Repossession Case Manager
About The Position
Sun West Recovery is seeking a high-energy, competitive, and driven Repossession Case Manager to work out of their Punta Gorda, Florida office. This is a fast-paced, hands-on operations role for someone who wants to be directly involved in locating vehicles, supporting field agents, communicating with clients, routing daily recovery activity, and helping grow the local caseload. The right candidate will be self-motivated, organized, relentless, and comfortable taking ownership. This person will report directly to the owners and will play a key role in helping drive daily recovery performance for the Florida operation.
Requirements
- High-energy, motivated, and competitive mindset
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, high-volume operations environment
- Strong attention to detail and accountability
- Comfortable making quick decisions and managing priorities
- Ability to work directly with ownership and take direction
- Experience in repossession, skip tracing, collections, dispatch, or asset recovery preferred
- Background in logistics, fleet coordination, investigations, military, law enforcement, or structured operations is a plus
- Sales or client relationship experience is beneficial
- Must be dependable, professional, and results-driven
Nice To Haves
- Sales, client development, or business development experience is a plus.
Responsibilities
- Skip trace active repossession accounts to help locate vehicles and verify debtor, address, employment, and asset information.
- Work directly with clients to manage repossession accounts, provide updates, and support recovery efforts.
- Assist with client development and help grow the local client caseload through strong communication, follow-up, and relationship-building skills.
- Coordinate with the local field repossession team to help locate vehicles and support daily recovery activity.
- Route and prioritize daily assignments for local field agents based on location, urgency, workload, and recovery potential.
- Monitor active repossession accounts and ensure timely updates are entered into company systems.
- Communicate with field agents throughout the day to assist with leads, updates, escalations, and assignment movement.
- Help identify high-priority accounts, hot leads, and opportunities to improve recovery performance.
- Provide clients with professional and timely updates regarding account status and field activity.
- Support a competitive, accountable, and team-focused recovery environment.
- Assist ownership with daily operational needs, performance tracking, and local market growth.
Benefits
- Competitive salary.
- Full-time, stable position.
- Paid time off.
- Health insurance.
- 401(k) matching.
- Opportunity to grow into a larger operations leadership role.
- Direct access to company ownership.
- A fast-moving, team-driven environment where results matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
