Reporting Services Specialist I

Northwest Bank•Erie, PA

1d•Onsite

About The Position

The Reporting Services Specialist I is responsible to oversee the overall day-to-day operational functions of the Reporting Services department and investigate and process all Writs, Levies, Restraints, Attachments, Garnishments, and child support orders while ensuring privacy of confidential bank information.

Requirements

High School Diploma or equivalent preferred
Less than 2 years Reporting Services experience preferred
2 - 6 years related banking experience preferred
2 - 6 years relevant experience preferred
Proven ability to analyze service of process requests, Working
Proficient time management skills, Working
Strong organizational, multi-tasking, and prioritizing skills, Working
Team player, Working

Responsibilities

Ensure total document and data integrity
Maximize technology tools available
Prepare departmental reports
Identify and resolve Customer Service issues
Analyze legal requests to understand and determine scope of request and ensure necessary (Federal and State) requirements are met
Communicate and negotiate with serving attorney or agency to clarify documentation scope and required due date, and with customer that legal process was received and any additional information as applicable
Process payment upon receipt of order or judgement
Complete research and inquiries on several Northwest systems with customer information to identify type of relationship
Respond to legal paper within designated timeframes
Monitor records of legal process that was received without judgement
Maintain records of all pertinent information related to the legal paper for audit purposes, followingup as needed to keep serving agency and internal departments informed of progress
Log all incoming requests when received for tracking and control purposes
Process any release received promptly
Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting
Review IRS B Notice reports for further action, perform due diligence and initiate withholding when required, while ensuring compliance with IRA requirements, and nonresident alien records for recertification of W8Ben
Request recertification for W8Ben
Track and monitor requested forms
Review daily all IOLTA/IOLAs for compliance with each state’s IOLTA/IOLA program and report when necessary
Submit monthly reports and interest to each IOLTA/IOLA Board
Review new IOLTA/IOLAs for notification to applicable states and indicate status in applicable systems
Process any restitution check received
Perform quality control review on dormant accounts
Maintain appropriate departmental records and reports
Recommend improvements to procedures
Recommend quality control enhancements
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment