Reporting Analyst

Teleperformance•Tallahassee, FL

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

Must be detail oriented
Willing to work extended hours during Month End
Strong skills in handling constant change
Excellent service skills (timeliness of delivery and quality)
Advanced Excel (Pivot Tables, Power Query, Power Pivot, complex formulas)
Expertise in Google Workspace (Google Sheets, Docs, Slides, Drive and Forms)
Willingness to face new challenges daily
Ability to effectively communicate in English, both verbally and written, with all levels of staff and management
Strong organizational and time management skills
Strong interpersonal and customer service skills
Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
Sound reasoning ability together with strong problem solving skills
Ability to view a computer monitor for several hours at a time
Ability of analyzing data, interpreting data, completing reports, computer and software experience, ability to present data internally and externally, able to identify trends in data, drive critical business decisions

Nice To Haves

Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Responsibilities

Create, review and analyze critical daily, monthly , and annual reports and spreadsheets
Prepare presentations in Excel and/or PowerPoint to be shared with management team involving operations, accuracy, and productivity data, using charts, graphs and spreadsheets.
Working with varied Operations Leaders to obtain necessary information.
Will be communicating with several intercompany team members.
Work closely with Operations team to ensure accurate reporting of performance data.
Ability to understand and execute reconciliation of reports and quality and production data.
Responsible for building and analyzing data that via extensive Excel reporting.
Ability to comprehend the TikTok performance results and talk to the data.
Administrative work and support for Operations leaders
Other duties as directed by supervisor.