Reporting Analyst, Process & Performance

natgridProd • Town of New Hartford, NY

1d • Hybrid

About The Position

National Grid is hiring a Reporting Analyst for our Upstate NY Customer Energy Integration team. This is a Hybrid role with a requirement of one day in office per week and can be based in Albany NY, Utica NY, or Syracuse NY locations. Every day, we deliver safe and reliable energy to homes, communities, and businesses. Our people are at the heart of everything we do, and we are dedicated to supporting their health, safety, and ability to contribute to our mission. As we continue to evolve, we need team members who are proactive, collaborative, and committed to continuous improvement. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. We are seeking a Process and Performance Reporting Analyst to support the Connections & Strategic Accounts teams in New York. In this role, you will collect, clean, and analyze data to build dashboards and reports that improve processes and enable data-driven decisions. You will monitor KPIs, ensure data integrity, automate reporting, and present insights to internal and external stakeholders.

Requirements

• Bachelor’s degree in Business, Information Management, Finance, or a related field
• 3+ years of reporting analyst experience (or data-driven visual management experience)
• Demonstrated ability to analyze large datasets
• Excel (formulas and macros)
• Power BI
• Salesforce
• Microsoft 365 (including Copilot)

Nice To Haves

• Master’s degree
• Exposure to one or more of the following: finance, engineering, computer science/programming, data science, data visualization, machine learning/AI, UX design, website design, data management, and project management
• Python familiarity
• SQL
• Python
• Jira (or similar project management tools)

Responsibilities

• Develop and maintain daily, weekly, and monthly dashboards and reports.
• Track KPIs to measure performance against goals, and monitor post-implementation outcomes to refine solutions.
• Present findings, analysis, and recommendations to management and cross-functional teams.
• Collect, clean, and analyze data to identify trends, variances, and actionable insights while maintaining high data accuracy.
• Extract, query, and manipulate large datasets from multiple sources; analyze connection application, operational, performance, and billing trends.
• Troubleshoot records, data fields, and metadata to identify interface, automation, and user errors; improve legacy data by resolving anomalies and missing values (using automation where feasible).
• Automate manual reports and recurring tasks to improve efficiency and reduce errors.
• Lead automation initiatives (e.g., translating legacy processes into Python scripts, building bots for routine work, and supporting AI-enabled workflow improvements where appropriate).
• Develop and maintain documentation and training materials; partner with IT/Architecture on interface and dataflow strategy to ensure business needs are met.
• Build a strong understanding of key business processes, customer needs, and utility regulations to ensure enhancements improve (and do not compromise) the customer experience.
• Collaborate with leaders, subject matter experts, customers, and teammates to improve performance, user experience, and data accuracy; support ad hoc process improvement and IT enhancement work.
• Perform routine administrative tasks to maintain appropriate user access/permissions and a positive user experience; participate in project teams as needed to support leadership and regulator requests; complete other duties as assigned.
• Develop awareness of macro trends in the renewable energy space.

Benefits

• National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans. Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level